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City of Raleigh, NC

Front Desk - Millbrook Tennis Center

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $16.00
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Work Schedule

Weekend Shifts
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Benefits

Paid Time Off
Training opportunities
community engagement
Flexible Schedule
supportive work environment
Public service experience
Skill development

Job Description

The City of Raleigh operates a variety of recreational facilities designed to foster community engagement, promote healthy lifestyles, and provide quality leisure activities for residents and visitors alike. Among these facilities is the Raleigh Tennis Center, a hub for tennis enthusiasts offering well-maintained courts, diverse programming, and rental options for players of all ages and skill levels. The City’s Recreation Department is committed to delivering outstanding customer service, maintaining safe and enjoyable environments, and ensuring the success of its recreational programs through capable management and well-trained staff.

The Recreation Leader position at the Raleigh Tennis Center plays a cr... Show More

Job Requirements

  • High school diploma or equivalent
  • willingness to undergo extensive training including safety, First Aid/CPR, and fire safety
  • ability to work up to 20 hours per week including weekends
  • strong verbal and written communication skills
  • ability to handle cash according to city policies
  • physical capacity for medium work including lifting up to 50 pounds occasionally
  • ability to work both indoors and outdoors
  • proficiency with Microsoft Office and RecTrac software
  • essential staff availability to supervise facility in absence of full-time staff

Job Qualifications

  • High school diploma or equivalent
  • experience in recreation or customer service preferred
  • ability to operate office software including Excel, Word, Publisher
  • ability to learn and use RecTrac software
  • strong communication and interpersonal skills
  • capability to handle cash and financial transactions accurately
  • CPR/First Aid certification (or willingness to obtain)
  • ability to work weekends and up to 20 hours per week
  • physical ability to perform medium work duties including lifting and repetitive motions

Job Duties

  • Oversee and/or direct daily program and staff activities
  • provide outstanding customer service when assisting the public through various communication methods
  • be familiar with the facility and city programs
  • responsible for program registrations and facility and shelter rentals
  • proper collection and handling of fees in accordance with the City of Raleigh's cash handling policies and procedures
  • maintain records using Excel, Word, Publisher, RecTrac Software, and general filing
  • help maintain and clean the facility as needed
  • prepare attendance reports and distribute evaluations to patrons
  • supervise check-in/check-out procedures of programs
  • provide feedback regarding program goals and objectives
  • create activity schedules
  • develop and distribute promotional and marketing information
  • answer phone calls
  • use RecTrac software to reserve courts, take payments, register patrons for lessons, and assist with ball machine rentals

Job Qualifications

Experience

No experience required

Job Location