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Front Desk- Medical Administrator( Bilingual /Vietnamese English )
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Job Description
The National Institute of Clinical Research (NICR) is a well-established, independent multi-site Site Management Organization (SMO) specializing in conducting Phase I-IV clinical trials since 1996. With a dedicated commitment to advancing medical research, NICR has successfully completed over 500 clinical trials, showcasing its expertise and reliability in the industry. As a leader in clinical research, NICR emphasizes quality, compliance, and patient-centered care, providing a collaborative environment that supports innovative research methodologies and the highest standards of clinical excellence. The institute operates within the healthcare and research sector and plays a critical role in bridging the gap between pharmaceutical advancements and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in medical or clinical office setting
- bilingual in English and Vietnamese preferred
- strong communication and interpersonal skills
- ability to manage multiple tasks simultaneously
- proficient with phone and computer systems
- must be local to Los Angeles or Orange County
- capable of maintaining confidentiality and adhering to HIPAA standards
- reliable and punctual
- professional demeanor
Job Qualifications
- High school diploma or equivalent
- prior experience in medical administration or front desk roles preferred
- strong communication skills
- proficiency in English
- bilingual in Vietnamese preferred
- ability to multitask effectively
- knowledge of HIPAA regulations
- proficiency with scheduling software and office technology
- strong organizational skills
- attention to detail
Job Duties
- Greeting patients and visitors warmly
- checking in patients for appointments and verifying personal information
- directing patients to the appropriate waiting areas
- contacting potential participants to explain study details including purpose, duration and procedures
- addressing any questions or concerns potential participants may have
- managing the clinic's appointment calendar
- scheduling, rescheduling and canceling patient appointments
- sending reminders for upcoming appointments via phone, text or email
- answering and routing phone calls
- responding to inquiries about services, hours and other general information
- communicating with medical staff to relay patient needs or concerns
- ordering and managing office supplies, petty cash reconciliation
- keeping record of inventory of supplies, furniture and electronics
- keeping the front desk and reception area clean and organized
- coordinating with other administrative and medical staff to ensure office efficiency and organization
- coordinating with administration and manager for office needs such as cleanings and supplies
- adhering to HIPAA regulations and ensuring patient confidentiality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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