Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee perks
Job Description
Our establishment is a distinguished hotel dedicated to providing exceptional hospitality and top-tier guest experiences. As a prominent player in the hospitality industry, we pride ourselves on creating a welcoming atmosphere where every guest feels valued and cared for. Our hotel combines modern amenities with personalized service to ensure comfort, convenience, and memorable stays for both leisure and business travelers. We foster a dynamic and supportive work environment driven by professionalism, teamwork, and an unwavering commitment to excellence. We understand that the front desk is the heart of guest interaction, setting the tone for their entire stay. Consequently, we seek... Show More
Job Requirements
- High school diploma or equivalent
- 3+ years experience in hotel front desk or guest services
- 1-2 years experience in supervisory or management role
- Familiarity with hotel property management systems and POS
- Strong leadership and management skills
- Excellent communication and customer service abilities
- Ability to work flexible hours including evenings weekends and holidays
- Ability to stand for extended periods
- Ability to lift and carry items up to 25 pounds
- Strong organizational skills
- Ability to resolve guest complaints effectively and professionally
Job Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree in Hospitality Business or related field preferred
- 3+ years experience in hotel front desk or guest services
- 1-2 years experience in supervisory or management role
- Proven experience handling guest complaints reservations and operational management
- Familiarity with hotel property management systems POS and Microsoft Office
- Strong leadership and management skills
- Excellent communication interpersonal and customer service skills
- Strong organizational and multitasking abilities with attention to detail
- Ability to resolve conflicts and handle guest complaints professionally
- Knowledge of hospitality industry standards procedures and best practices
- Ability to work in fast-paced high-pressure environment
- Financial acumen and experience with budget management and forecasting
Job Duties
- Manage and lead the front desk team ensuring excellent customer service and adherence to company policies
- Hire train and evaluate front desk staff ensuring they have necessary skills and knowledge
- Create staff schedules ensuring adequate coverage and optimizing labor costs
- Provide ongoing coaching feedback and performance evaluations for team members
- Handle employee issues conflicts and disciplinary matters professionally
- Oversee the check-in and check-out process ensuring smooth operations and guest satisfaction
- Assist with handling VIP guests special requests and guest complaints
- Ensure accurate guest billing and payment processing
- Monitor guest feedback and address complaints timely
- Oversee reservation process managing room availability rates and guest preferences
- Work with sales and marketing to implement revenue management strategies
- Communicate with housekeeping and maintenance regarding room readiness
- Resolve overbooking and room issues collaboratively
- Ensure guests receive welcoming experience and professional handling of inquiries
- Act as main guest contact providing information about hotel services and local attractions
- Maintain communication with guests management and other departments
- Oversee day-to-day front desk operations ensuring organized workflow
- Maintain cleanliness and presentation of front desk and lobby area
- Monitor use of hotel property management systems ensuring accurate data entry
- Maintain knowledge of hotel policies procedures and systems
- Collaborate with other departments to meet guest needs and coordinate special events
- Assist with budget planning cost control and financial transaction accuracy
- Monitor and manage front desk inventory and supplies
- Ensure compliance with safety security and health regulations
- Participate in management meetings and assist with administrative tasks
- Keep front desk team informed of promotions events and updates
- Work on projects to improve guest satisfaction and operational efficiency
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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