Front Desk Manager - The White House Hotel
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.25 - $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee perks
competitive salary
Training and Development
retirement plans
performance bonuses
Job Description
Our esteemed hotel is a vibrant and welcoming establishment dedicated to delivering exceptional hospitality and superior guest experiences. We pride ourselves on maintaining high standards of service, comfort, and professionalism, making every stay memorable for our guests. Our hotel combines modern amenities with a warm, inviting atmosphere, catering to both business travelers and leisure guests. Our commitment to excellence is reflected in every department, from guest services to housekeeping, creating a seamless and delightful stay. As a prominent player in the hospitality industry, we foster a culture of teamwork, professionalism, and continuous improvement among our staff members. Join us and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years experience in hotel front desk or guest services
- At least 1-2 years in supervisory or management role
- Strong leadership and communication skills
- Proficiency with property management and point-of-sale systems
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand for long periods and lift up to 25 pounds
- Ability to manage conflicts and provide excellent customer service
- Understanding of hospitality industry regulations and standards.
Job Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree in Hospitality, Business, or related field preferred
- Minimum 3 years hotel front desk or guest services experience with 1-2 years in supervisory or management role
- Proven experience managing guest complaints, reservations, and operations
- Familiarity with property management systems, point-of-sale systems, and Microsoft Office
- Strong leadership and team development skills
- Excellent communication and customer service abilities
- Organizational and multitasking skills with attention to detail
- Conflict resolution skills and professionalism
- Knowledge of hospitality industry standards and best practices
- Ability to work in a fast-paced, high-pressure environment
- Financial acumen in budget management and forecasting.
Job Duties
- Manage and lead the front desk team ensuring excellent customer service and adherence to policies
- Hire, train, and evaluate front desk staff providing coaching and feedback
- Create staff schedules optimizing coverage and labor costs
- Oversee guest check-in and check-out processes ensuring smooth and accurate operations
- Handle VIP guests, special requests and resolve complaints professionally
- Oversee reservation management including room availability, rates, and guest preferences
- Collaborate with sales and marketing to implement revenue management strategies
- Communicate with housekeeping and maintenance regarding room readiness and special requests
- Monitor guest feedback and resolve any concerns timely
- Ensure front desk area is clean, organized, and well-presented
- Supervise proper use of property management systems and data entry
- Coordinate with other departments for special events, group bookings and smooth service delivery
- Assist with budget planning, cost control, and financial transaction accuracy
- Maintain compliance with health, safety, security regulations and privacy policies
- Participate in management meetings and contribute to operations improvements
- Assist with administrative tasks including reporting, forecasting and record-keeping.
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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