Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee perks
competitive salary
Training and Development
Job Description
The hiring establishment is a well-regarded hotel recognized for delivering exceptional hospitality services and memorable guest experiences. As a prominent name in the hospitality industry, the hotel prides itself on providing a warm, welcoming atmosphere paired with efficient and professional service. Equipped with modern amenities and a dedicated staff, the hotel serves both leisure and business travelers, ensuring comfort, convenience, and quality at every touchpoint. With a commitment to excellence and high standards, the hotel aims to maintain its reputation by continually enhancing guest satisfaction and operational effectiveness.
The role of Front Desk Manager is a full-time position in... Show More
The role of Front Desk Manager is a full-time position in... Show More
Job Requirements
- High school diploma or equivalent
- 3+ years experience in hotel front desk or guest services
- 1-2 years supervisory or management experience
- Familiarity with hotel property management systems PMS
- Knowledge of point-of-sale POS systems
- Strong leadership and communication skills
- Ability to multitask and manage guest complaints
- Ability to work flexible hours including evenings weekends and holidays
- Ability to stand for extended periods
- Ability to lift and carry up to 25 pounds
- Ability to work in fast-paced environment
Job Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree in Hospitality Business or related field preferred
- 3+ years of experience in hotel front desk or guest services with at least 1-2 years in supervisory or management role
- Proven experience in handling guest complaints reservations and operational management in hospitality
- Familiarity with hotel property management systems PMS point-of-sale POS and Microsoft Office
- Strong leadership and management skills with ability to motivate and develop a team
- Excellent communication interpersonal and customer service skills
- Strong organizational and multitasking abilities with attention to detail
- Ability to resolve conflicts and handle guest complaints professionally
- Knowledge of hospitality industry standards procedures and best practices
- Ability to work in fast-paced high-pressure environment maintaining positive attitude
- Financial acumen and experience with budget management and forecasting
Job Duties
- Manage and lead the front desk team ensuring excellent customer service and adherence to company policies
- Hire train and evaluate front desk staff ensuring necessary skills and knowledge
- Create staff schedules ensuring adequate coverage and optimized labor costs
- Provide ongoing coaching feedback and performance evaluations to support development and motivation
- Handle employee issues conflicts and disciplinary matters professionally
- Oversee check-in and check-out processes ensuring smooth operations and guest satisfaction
- Assist with handling VIP guests special requests and any concerns during check-in and check-out
- Ensure guest billing accuracy and correct payment processing
- Monitor guest feedback and address complaints ensuring timely resolution
- Oversee reservation process managing room availability rates and guest preferences
- Work with sales and marketing to implement revenue management strategies
- Ensure accurate room assignments and liaise with housekeeping and maintenance
- Handle and resolve overbooking or room issues in collaboration with other departments
- Ensure warm welcoming guest experience from arrival to check-out
- Handle guest inquiries requests and concerns professionally and efficiently
- Act as main point of contact providing information about hotel services local attractions and amenities
- Maintain communication with guests management and departments
- Oversee day-to-day front desk operations ensuring organized efficient workflow
- Ensure front desk and lobby cleanliness organization and presentation
- Monitor use of property management systems and ensure accurate data entry
- Maintain knowledge of hotel policies procedures and systems
- Collaborate with housekeeping maintenance food and beverage and other departments to meet guest needs
- Communicate guest preferences requests and issues for smooth service
- Assist coordinating special events group bookings and large parties for staffing preparation
- Assist budget planning and cost control for front desk operations
- Track and report daily occupancy revenue and guest satisfaction metrics
- Ensure accurate processing of financial transactions including charges and payments
- Manage front desk inventory including supplies and amenities
- Ensure compliance with safety security and health regulations
- Enforce policies related to guest privacy data protection and confidentiality
- Maintain knowledge of local laws regulations and industry standards
- Participate in management meetings providing input on operations guest feedback and staff performance
- Assist with administrative tasks including reporting forecasting and record-keeping
- Ensure front desk team is informed of promotions events and updates
- Work on projects to improve guest satisfaction and operational efficiency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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