Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $67,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
bonus eligibility
Job Description
The Ritz-Carlton Dallas Las Colinas, located at 4150 N MacArthur Blvd in Irving, Texas, is a distinguished luxury hotel renowned for its exceptional guest service and elegant accommodations. Part of the globally respected Marriott International portfolio, The Ritz-Carlton brand is synonymous with sophistication, impeccable standards, and delivering memorable experiences to every guest. This property is celebrated for its commitment to the Gold Standards, which focus on gracious and thoughtful service daily. As an employer, The Ritz-Carlton Dallas Las Colinas fosters a diverse and inclusive environment, welcoming associates of all backgrounds, experiences, and talents who are passionate about creating lifelong memories... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk or related area
- OR 2-year degree from accredited university in hotel and restaurant management, hospitality, business administration or related major
- Excellent interpersonal and communication skills
- Strong leadership and supervisory abilities
- Ability to manage multiple tasks simultaneously
- Customer service oriented mindset
- Ability to work on-site full time
- Capability to handle guest inquiries and complaints professionally
- Willingness to participate in team meetings and training
- Must be eligible to work in the United States
Job Qualifications
- High school diploma or GED with 2 years of guest services or front desk experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Strong leadership and communication skills
- Ability to handle guest complaints and resolve conflicts effectively
- Knowledge of front office operations and guest service standards
- Experience training and mentoring staff
- Understanding of credit policies and revenue management
- Ability to work independently and as part of a team
- Commitment to delivering exceptional customer service
- Proficient in problem-solving and decision-making
- Familiarity with hotel property management systems preferred
Job Duties
- Manages day-to-day front office operations ensuring quality and customer expectations are met
- Develops goals and plans to prioritize and organize work
- Handles complaints, settles disputes and resolves conflicts
- Supervises staffing levels to meet service, operational, and financial objectives
- Communicates regularly with employees to foster awareness, recognize performance, and achieve results
- Leads and influences team members using interpersonal and communication skills
- Supervises front office operations in the absence of senior management
- Provides exceptional customer service and handles guest problems and complaints
- Implements customer recognition and service programs
- Trains staff and monitors adherence to credit policies to reduce bad debts
- Oversees daily front desk shift operations and policy compliance
- Supports human resource activities including coaching, mentoring, and employee development
- Participates in hiring, onboarding, and progressive discipline procedures
- Communicates information to supervisors and team members and analyzes problems to deliver solutions
- Performs front desk duties as needed
- Participates in departmental meetings and communicates front desk goals
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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