Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee stock purchase plan
Life insurance
Disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
Tuition Assistance
Pre-tax commuter benefits
flexible spending accounts
Job Description
W San Francisco is a contemporary luxury hotel located in the heart of San Francisco, California, and is part of the globally recognized Marriott International portfolio. Known for its vibrant and dynamic atmosphere, W San Francisco offers a unique blend of modern sophistication and urban energy, appealing to both business and leisure travelers seeking an extraordinary hospitality experience. Marriott International remains committed to fostering diversity, inclusivity, and equal opportunity within its workforce, celebrating the rich mix of cultures, talents, and backgrounds of its associates. The W Hotels brand mission embodies this ethos by encouraging originality, innovation, and a forward-looking approach... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related professional area
- OR Two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to manage front office operations and supervise staff
- Strong leadership and communication skills
- Ability to handle guest complaints and resolve issues
- Knowledge of customer service standards and hotel policies
- Flexibility to perform Front Desk duties as necessary
- Proficient in coaching and mentoring team members
- Understanding of financial and operational goals
- Availability to work full time
- Bonus eligibility
- Willingness to participate in departmental meetings and employee development
- Commitment to equal opportunity policies and workplace diversity
Job Qualifications
- High school diploma or GED with two years of guest services or related experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Previous leadership or supervisory experience preferred
- Strong interpersonal and communication skills
- Ability to handle guest complaints and resolve conflicts professionally
- Knowledge of front office operations and guest service standards
- Ability to manage staffing and financial objectives
- Demonstrated integrity and role model behavior
- Skilled in training, coaching, and mentoring employees
- Proficiency in managing daily shift operations and policies
- Experience with employee relations and human resource support activities
- Capable of multitasking and working under pressure
- Familiarity with credit policies and revenue management
Job Duties
- Manages day-to-day front office operations ensuring quality and customer satisfaction
- Develops goals and plans to prioritize and organize work efficiently
- Handles complaints and resolves grievances or disputes
- Supervises staffing levels to meet guest service and operational needs
- Communicates business objectives and expectations to employees and recognizes performance
- Leads by example demonstrating honesty and integrity
- Provides above and beyond customer service to ensure guest satisfaction
- Trains staff and monitors adherence to credit and booking policies
- Supervises daily Front Desk shift operations and enforces compliance with policies
- Supports developmental needs of employees through coaching and mentoring
- Participates in employee hiring, orientation, and progressive discipline procedures
- Provides timely information and updates to supervisors and team members
- Performs all Front Desk duties as necessary and runs shifts when required
- Engages in departmental meetings to communicate Front Desk goals
- Oversees Front Office operations in the absence of Front Office Manager
- Builds mutual trust and cooperation among team members
- Emphasizes guest satisfaction and continuous service improvement
- Implements customer recognition and service programs
- Analyzes information to solve problems effectively
- Supports open communication and employee feedback processes
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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