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PM Hotel Group

Front Desk Manager |Sheraton Hotel| Raleigh, NC

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $22.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive pay
hotel discounts
Food and beverage discounts
Paid Time Off
Employee Development Programs
Health Insurance
Retirement Plan

Job Description

Our hotel is a renowned establishment known for its exceptional hospitality services and commitment to guest satisfaction. As a prominent player in the hospitality industry, we pride ourselves on delivering memorable experiences that exceed our guests' expectations. Our hotel boasts elegant accommodations, state-of-the-art facilities, and a warm, welcoming atmosphere that reflects our dedication to quality and service excellence. We are continually growing and expanding, making us a dynamic and exciting place to work within the hotel sector.

We are seeking a highly motivated and experienced Front Office Manager to join our team. In this pivotal role, you w... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience working in hotels for at least two years
  • Prior leadership role experience of two or more years in hospitality
  • Ability to lead and motivate a team
  • Flexibility to work nights, weekends, and holidays
  • Excellent communication skills
  • Strong organizational skills

Job Qualifications

  • At least two years of experience in hotel operations
  • Minimum two years in a hotel leadership position
  • Experience in coaching, mentoring, and teambuilding
  • Strong interpersonal and communication skills
  • Ability to work varied schedules including nights, weekends, and holidays
  • Leadership qualities and business acumen

Job Duties

  • Overseeing the day-to-day operations of the front desk and associated functions
  • Ensure adherence to established procedures for all related activities by all supervised functions and personnel
  • Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services
  • Overseeing and participating in guest registration and check out
  • Managing, training, and scheduling the Front Office staff
  • Carrying out activities required for the smooth functioning of the Front Office including night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, and cross-departmental communication

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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