Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K Savings Plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a renowned hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of hotels. The company prides itself on maintaining high standards of service, offering a welcoming and professional environment for both guests and employees. Crestline Hotels & Resorts operates in the hotel and resort industry, specializing in property management and guest service excellence. With a reputation built on quality and customer satisfaction, the company continues to expand and evolve, committing itself to delivering outstanding hospitality services that meet the dynamic needs of travelers and vacationers alike.
The Front Desk... Show More
The Front Desk... Show More
Job Requirements
- High school graduate or general education degree (GED) or work equivalent plus two years of experience in Rooms Division management
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems required
Job Qualifications
- High school graduate or general education degree (GED)
- minimum two years experience in Rooms Division management
- computer skills with familiarity with Microsoft Office preferred
- experience with hotel information systems
Job Duties
- Leadership and mentoring role for hotel front office employees
- maintain complete knowledge of all front office department policies and service procedures
- maintain knowledge of all hotel features and services, room types, rates, special packages and promotions, daily arrivals, departures, room availability, scheduled group activities
- conduct daily walk-throughs of front office areas to observe staffing, appearance, operational cleanliness, maintenance, service quality, organization, and inventory
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor and handle guest comments
- monitor security of public hotel areas
- establish par levels for supplies and equipment
- monitor effectiveness of departmental staffing guide
- provide training, development, professional discipline and positive support for all department employees
- monitor interviewing and selection of departmental positions
- create and maintain a quality, professional work environment
- administer performance evaluations
- anticipate guests and employees needs and respond promptly
- promote positive guest relations
- conduct pre-shift meetings
- facilitate departmental strategic planning meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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