Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive Paid Time Off
401k Savings Plan with Company Match
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a reputable and growing hospitality company known for providing exceptional lodging experiences to guests across multiple locations. As a respected name in the hotel industry, Crestline Hotels & Resorts builds its reputation by maintaining high standards of service, comfort, and hospitality. This company values both its guests and employees, fostering a culture where professional growth, teamwork, and excellent service are prioritized. Crestline Hotels & Resorts operates a variety of properties, each tailored to delivering quality accommodation and guest satisfaction that exceeds expectations. Their commitment to employee well-being and career advancement makes them an attractive employer... Show More
Job Requirements
- High school graduate or general education degree (GED)
- minimum 2 years experience in rooms division management or work equivalent
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems required
- excellent leadership skills
- strong communication abilities
- ability to work full-time
- willing to provide exceptional guest service
- availability to work flexible hours
Job Qualifications
- High school graduate or general education degree (GED)
- work equivalent plus 2 years of experience in rooms division management
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems
- strong leadership and communication skills
- ability to motivate and engage staff
- solid problem-solving abilities
- knowledge of front office operations
Job Duties
- Leadership and mentoring role for hotel's front office employees
- maintain complete knowledge of all front office department policies and service procedures
- maintain complete knowledge of all hotel features and services, all room types, rates, special packages and promotions, daily arrivals/departures/room availability, scheduled in-house group activities
- complete daily walk-through of front office department areas observing staffing, appearance, cleanliness, maintenance, service, merchandising, organization, quality, and consistency
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor and handle guest comments
- monitor security of public areas of the hotel
- establish par levels for supplies and equipment
- monitor effectiveness of departmental staffing guide
- provide training, development, professional discipline, and positive support for all department employees
- monitor interviewing and selection of all departmental positions
- create and maintain a quality, professional work environment
- administer performance evaluations for all departmental employees
- anticipate guests and employees needs and respond promptly
- always promote positive guest relations
- conduct pre-shift meeting to review information pertinent to today's business
- facilitate departmental strategic planning meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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