Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
performance-based incentives
Medical insurance
Dental Insurance
Vision Insurance
401(k) with profit sharing
Paid Time Off
Employee Discounts
Ongoing training and career growth
Job Description
Oxford Collection of Hotels is a prestigious and rapidly growing hospitality company known for its commitment to innovation, teamwork, and personal growth within a supportive and inclusive work environment. As a group that fosters a culture where employee development is paramount, Oxford Collection has established itself as a leader in the luxury and boutique hotel sector, recognized for delivering exceptional guest experiences and maintaining high standards of service. With a focus on career cultivation rather than just providing jobs, Oxford Collection values the contributions of all team members and actively invests in their continuous training, leadership development, and career advancement... Show More
Job Requirements
- Food handler's license and liquor server permits as required by state law or ability to obtain
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Reliable and consistent attendance
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to lift 50 pounds occasionally and exert up to 20 pounds of force
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces occasionally
- Must be able to walk outside in various weather conditions
- Must be able to climb stairs inside and outside in various weather conditions
Job Qualifications
- High School Diploma or GED preferred
- 3 plus years of management experience preferred
- Hospitality or hotel work experience preferred
- Strong leadership and communication skills
- Proven ability to manage multi-departmental teams
- Exceptional customer service skills
- Ability to handle guest complaints and resolve issues effectively
- Proficient with reservations and billing systems
- Detail-oriented with excellent organizational skills
- Ability to train and mentor staff
- Flexibility to work evenings, weekends, and holidays
- Good decision-making and problem-solving abilities
Job Duties
- Welcome guests with a polished and professional demeanor, overseeing smooth check-in and check-out processes
- Provide detailed information about the hotel, amenities, and local recommendations
- Handle guest complaints, requests, and concerns with professionalism and discretion
- Communicate frequently with housekeeping, maintenance, and food and beverage staff to ensure guest satisfaction
- Monitor guest satisfaction scores and implement improvements
- Ensure accurate room inventory management and update reservations system
- Coordinate with various departments to ensure smooth operations
- Handle VIP guest requests and special accommodations
- Supervise and evaluate front desk staff performance, providing training and guidance
- Implement company programs and daily front desk operations compliance
- Review billing disputes and ensure accuracy
- Manage scheduling, attendance records, and address discrepancies
- Lead pre-shift meetings and inform the team of daily priorities
- Train and mentor front desk staff, conduct performance evaluations
- Maintain integrity, confidentiality, and sensitivity in all interactions
- Complete daily activity logs and maintain cleanliness and sanitation standards
- Adhere to attendance policies with reliable availability
- Participate in additional hotel duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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