Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount
Parental leave
Matching 401(k)
Employee Stock Purchase Program
Education Assistance
Career Development
recognition programs
Job Description
Hilton Anaheim is a prominent, newly renovated hotel located in the vibrant heart of California's renowned Orange County, strategically positioned adjacent to the Anaheim Convention Center and just steps away from the Disneyland Resort. With 1,574 well-appointed rooms, the Hilton Anaheim stands as one of the largest and most popular lodging establishments in the area, attracting both leisure and business travelers seeking convenience, comfort, and exceptional guest service. As part of the globally respected Hilton brand, Hilton Anaheim benefits from a legacy of hospitality excellence that spans nearly a century. This legacy is grounded in a commitment to quality, innovation,... Show More
Job Requirements
- Minimum two years front office management experience
- proficiency with On-Q systems
- ability to work flexible schedules
- strong leadership ability
- excellent communication skills
- high school diploma or equivalent
- knowledge of guest service and hospitality industry
- ability to supervise and train staff
Job Qualifications
- Minimum of two years front office management experience
- proficiency with On-Q system
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- customer service focus
- ability to manage budgets and forecasts
- adaptable and able to work flexible schedules
- knowledge of hotel operations and hospitality standards
- experience in conflict resolution and guest complaint handling
Job Duties
- Manage all front office operations including guest check-in/check-out, room inventory, guest service standards, cost controls, and profitability
- monitor and develop team member performance through supervision, scheduling, counseling, evaluations, and recognition
- monitor and assess guest service satisfaction trends, address issues and implement improvements
- ensure compliance with company standards and policies
- meet and greet guests, respond promptly to inquiries, requests, and resolve guest concerns
- implement up-selling techniques to promote hotel services and maximize occupancy
- ensure team members are knowledgeable of hotel products and local area events
- complete audit procedures as needed
- recruit, interview and train front office team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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