Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel discount
Parental leave
401(k) matching
Employee Stock Purchase Program
educational assistance
Career growth opportunities
recognition programs
Job Description
Hilton Anaheim is a premier hotel destination located in the heart of California's iconic Orange County. This newly renovated hotel boasts an impressive 1,574 rooms and is ideally positioned adjacent to the Anaheim Convention Center and just steps away from the magical Disneyland Resort. Hilton Anaheim combines comfort, convenience, and an outstanding level of service to create memorable experiences for both business and leisure travelers. As part of the globally recognized Hilton brand, this establishment prides itself on delivering exceptional hospitality with a commitment to quality, innovation, and guest satisfaction.
The Hilton brand is a world leader in the hospital... Show More
The Hilton brand is a world leader in the hospital... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least two years of experience in front office management
- Proficiency with On-Q software
- Strong organizational and leadership skills
- Ability to handle guest concerns professionally
- Flexibility to work varied shifts
- Excellent communication abilities
- Commitment to Hilton’s core values
Job Qualifications
- Minimum of two years of front office management experience
- Proficiency in On-Q system
- Strong leadership and interpersonal skills
- Excellent communication skills
- Ability to manage and motivate a team
- Knowledge of hotel operations and customer service standards
- Experience in budgeting and forecasting
- Flexibility with scheduling
Job Duties
- Manage all front office operations including guest service and registration, room inventory, guest service standards, cost controls, marketing, budgeting, department management, policy enforcement, and meetings
- Monitor and develop team member performance through supervision, scheduling, counseling, evaluations, and recognition
- Assess service and satisfaction trends to evaluate and improve guest experience
- Ensure compliance with company standards
- Greet guests and respond to inquiries, requests, and issues in a timely and friendly manner
- Implement up-selling techniques to promote hotel services and maximize revenue
- Ensure team members are knowledgeable about hotel products, services, events, pricing, policies, and local area
- Conduct audit procedures as needed
- Recruit, interview, and train team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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