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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k)
Cell Phone Allowance
Paid Time Off
Paid holidays
Same-day pay
Employee assistance program
Career growth opportunities
Reduced room rates
Third-party perks
employee discount
Flexible spending account
Life insurance
Parental leave
Referral program
Discount programs for shopping and travel
Job Description
Delta Baltimore North is a distinguished full-service hotel located in Baltimore, MD, renowned for its commitment to providing exceptional hospitality and memorable guest experiences. The hotel serves as a vibrant hub for travelers, offering a welcoming atmosphere and a range of amenities designed to cater to both business and leisure guests. Its strategic location in Baltimore allows easy access to local attractions, business centers, and cultural landmarks, making it a preferred choice for visitors to the city. Delta Baltimore North prides itself on delivering a seamless blend of comfort, convenience, and personalized service, creating an environment where every guest feels... Show More
Job Requirements
- High school diploma or secondary qualification or equivalent
- Experience with Opera Cloud
- Ability to speak, read, write, and understand the primary language used in the workplace
- Good verbal and written communication skills
- Basic computational and computer skills
- Extensive knowledge of the hotel, its services, and facilities
- General knowledge of the city and its attractions
- Ability to stand and move for up to 4 hours
- Ability to exert mobility to reach other departments timely
- Ability to lift up to 15 lbs occasionally
- Manual dexterity to operate necessary equipment
- Ability to handle repetitive motions, bending, climbing, and good visual and auditory abilities
- Ability to view computer screens for extended periods
- Strong problem-solving, reasoning, motivating, and training skills
- Flexibility to work nights, weekends, and holidays
- Passion for people and service
- Strong communication and writing skills
- Basic math skills for cash and credit handling
Job Qualifications
- Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel
- Strong leadership skills with a hands-on, service-first approach
- Excellent communication, organization, and problem-solving abilities
- Tech-savvy with experience using Opera Cloud hotel systems
- Passion for hospitality and team development
- High school diploma or equivalent
- Experience with Opera Cloud
Job Duties
- Manage and lead the operations of the front desk and night audit to ensure optimal service and hospitality
- Lead, train, and motivate the front desk team to deliver exceptional service daily
- Oversee daily front office operations including smooth check-ins, check-outs, and guest satisfaction
- Prepare department schedules based on labor standards, forecast occupancy, and business needs
- Review and approve department payroll
- Be knowledgeable about the local area, hotel, and services
- Maintain professionalism and positive conduct
- Partner with other departments to ensure seamless guest experiences
- Resolve guest concerns promptly and effectively
- Participate in recruitment, training, and development of front office staff
- Conduct performance and salary reviews
- Maintain open communication with all departments
- Adhere to company policies and procedures
- Lead the Health and Safety Committee
- Promote accident prevention and emergency procedures
- Provide coverage for vacation days and time off
- Identify and record special billing instructions
- Perform other tasks as directed by the General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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