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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Armstrong Hotel is a distinguished boutique hotel located in the heart of Old Town Fort Collins, a city renowned for its vibrant cultural scene and historic charm. Established in 1923, The Armstrong Hotel is one of the most historic landmarks in Fort Collins and represents an extraordinary blend of nearly 100 years of rich history with contemporary boutique hospitality. After a full renovation completed in 2019, it now boasts thoughtfully designed rooms, a lively lobby, and uniquely charming spaces such as Ace Gillett's Lounge. This combination allows The Armstrong Hotel to deliver an experience filled with personality and authenticity,... Show More
Job Requirements
- Minimum of three years front desk management or supervisory experience
- Strong supervisory background
- Excellent verbal and written communication skills
- Proven track record resolving guest problems and expediting solutions
- Understanding of daily hotel operations and systems
- Must read, write and speak English
- Bilingual Spanish preferred
- Flexible schedule during high business volume
Job Qualifications
- Minimum of three years front desk management or supervisory experience
- Strong supervisory background
- Excellent verbal and written communication skills
- Proven track record resolving guest problems and expediting solutions
- Understanding of daily hotel operations and systems
- Ability to read, write, and speak English
- Bilingual Spanish preferred
- Flexible scheduling during high business volume
Job Duties
- Monitor front desk operations including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up
- Manage front desk team including scheduling, breaks, training, performance management, hiring, and termination
- Create weekly staffing schedule and adjust daily for optimum staffing levels
- Adhere to staffing and budget guidelines
- Assist in budgeting and monthly planning
- Ensure all service standards are met and adhered to
- Work seamlessly and communicate clearly cross-functionally
- Monitor guest accounts and room inventory
- Educate guests on local and area recreational, dining, and cultural activities and attractions
- Maintain professional appearance and attitude
- Use Property Management Systems and other software
- Oversee operation, inventory, and pricing at Lobby Market retail shop
- Assist in development and implementation of best practices, policies, and procedures for Front Desk team
- Complete miscellaneous tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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