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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a renowned hospitality company recognized for its dedication to delivering exceptional guest experiences across its diverse portfolio of properties. Known for their commitment to quality service and operational excellence, HHM Hotels prides itself on fostering a culture that values safety, sustainability, and continuous improvement. As a leader in the hospitality industry, the company emphasizes innovation and a people-first approach that nurtures talent and cultivates a supportive work environment. Employees at HHM Hotels are encouraged to embody the company values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, ensuring that every... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years hospitality-related experience including front desk operations
- Ability to stand for extended periods and perform physical tasks such as walking, lifting up to 25 pounds, bending, stooping, kneeling, or crouching
- Flexibility to work holidays, weekends, and alternate shifts
- Strong problem-solving and organizational skills
- Excellent customer service orientation
- Knowledge of MSDS and OSHA safety standards
- Effective communication skills
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years hospitality-related experience including front desk operations
- Strong leadership and coaching skills
- Excellent communication and interpersonal abilities
- Proficiency in hospitality management software
- Ability to handle guest complaints effectively
- Knowledge of budgeting and financial monitoring
- Familiarity with brand standards and guest service protocols
- Commitment to sustainability and safety practices
- Flexibility with work schedules
Job Duties
- Interview, select, train, schedule, coach and support associates
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk including checking in/out guests, preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research and determining effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other guest interaction activities
- Assist in hotel food and beverage when needed
- Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures
- Assist in development and monitoring of budgets and forecasts
- Review correspondence from guests and incident logs and direct staff accordingly
- Review all brand correspondence for updates to procedures and standards and ensure communication to staff
- Ensure front office supplies and merchandise for gift shop and market are fully stocked and inventory maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure efficient use and minimize overbooking
- Follow sustainability guidelines related to HHM's EarthView program
- Practice safe work habits and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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