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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
HHM Hotels is a distinguished company in the hospitality industry known for providing exceptional guest experiences and maintaining high operational standards. As a leader in hotel management, HHM Hotels is committed to fostering a welcoming environment for both guests and employees, promoting core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. Esteemed for its dedication to equality and inclusiveness, HHM Hotels is an equal-opportunity employer that values diversity and does not discriminate against any individual based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age,... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Ability to work varied schedules including holidays and weekends
- Physical capability to stand for extended periods walk push lift up to 25 pounds bend reach stoop kneel or crouch
- Commitment to follow safety and sustainability standards
- Strong problem-solving skills and attention to detail
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Strong leadership and interpersonal skills
- Ability to handle guest complaints professionally
- Knowledge of front office financial operations and accounting controls
- Familiarity with hospitality industry standards and brand procedures
- Effective communication and organizational skills
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk including checking in/out guests preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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