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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
potential career advancement
collaborative work environment
opportunities for professional development
Exposure to diverse hospitality operations
Engagement in sustainability initiatives
supportive management
Dynamic work schedule
Job Description
HHM Hotels is a prominent hospitality company dedicated to delivering exceptional guest experiences through its commitment to operational excellence and core values. Managed by HHM Hotels, the establishment prides itself on fostering a culture of service, professionalism, and innovation across its properties. Known for their proficiency in the hospitality industry, HHM Hotels emphasizes the importance of guest satisfaction, team collaboration, and sustainable practices, making them a sought-after employer in the hotel management sector.
The role of Front Desk Manager at HHM Hotels is a critical leadership position responsible for overseeing the front desk operations to ensure that all interaction... Show More
The role of Front Desk Manager at HHM Hotels is a critical leadership position responsible for overseeing the front desk operations to ensure that all interaction... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level
- Assist in hotel food and beverage when needed, where applicable
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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