You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.50
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a renowned hospitality company committed to delivering exceptional guest experiences through its diverse portfolio of hotels. Known for its dedication to quality service and operational excellence, HHM Hotels fosters a culture that values people, teamwork, and innovation. The company emphasizes core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. As an equal-opportunity employer, HHM Hotels ensures an inclusive workplace that respects diversity and provides equal opportunities to all employees regardless of their background or status. The organization continuously strives to uphold high standards in guest satisfaction while promoting... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations
- Ability to work varied schedule including holidays, weekends, and alternate shifts
- Capability to stand for extended periods and perform physical tasks such as lifting up to 25 pounds
- Strong problem-solving skills
- Excellent interpersonal and communication abilities
- Commitment to following safety and sustainability policies
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations
- Strong leadership and coaching skills
- Excellent guest service and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with hotel management software and financial controls
- Understanding of brand standards and guest satisfaction metrics
Job Duties
- Interview, select, train, schedule, coach and support associates ensuring brand standards are met
- Oversee all front office operations in the absence of the Assistant General Manager
- Participate actively at the front desk including checking in/out guests and handling guest requests
- Resolve guest complaints by conducting thorough research and determining effective solutions
- Respond to brand Guest Alerts for resolution
- Monitor guest satisfaction scores and work to increase them
- Participate in lobby ambassador activities to build relationships with guests
- Assist in hotel food and beverage operations when needed
- Monitor front office financial operations ensuring compliance with accounting controls
- Assist in budgeting, forecasting, and department-wide financial planning
- Review guest correspondence and incident logs and direct staff accordingly
- Communicate updates from brand standards and procedures to staff
- Manage front office supplies and gift shop inventory
- Collaborate with Sales to maintain group rooming lists
- Monitor guest room occupancy to minimize overbooking
- Follow sustainability practices as per HHM's EarthView program
- Practice safe work habits and comply with OSHA standards
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All