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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
flexible scheduling
Job Description
HHM Hotels is a reputable hospitality company known for its commitment to excellence and guest satisfaction. Operating a collection of hotels that emphasize quality service, HHM Hotels has built a strong brand presence in the hospitality industry by focusing on the values of people, excellence, and adaptability. The company’s philosophy centers on creating a culture where employees thrive, guests feel welcomed, and operational standards are upheld to the highest degree. Through innovative practices like the EarthView sustainability program and a robust support structure, HHM Hotels continues to set benchmarks for service and operational efficiency.\n\nThe Front Desk Manager role at HHM... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- oversee all front office operations in the absence of the Assistant General Manager
- remain an active participant at the front desk including checking in and out guests preparing bills and handling guest requests
- resolve guest complaints and concerns by conducting thorough research and determining effective solutions
- respond to brand guest alerts for resolution as needed
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- participate in lobby ambassador and other activities related to interacting with guests to create relationships and culture for repeat stays
- assist in hotel food and beverage when needed
- assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures
- assist in development implementation and monitoring of departmental budgets and forecasts
- review correspondence from guests and incident logs and direct staff accordingly
- review all brand correspondence for updates to procedures and standards and communicate them to staff
- ensure front office supplies and merchandise are fully stocked and inventory is maintained
- work with the sales office to ensure group resumes and group rooming lists are inputted and maintained
- monitor occupancy of guest room space to ensure efficient use and minimize overbooking
- follow sustainability guidelines and practices related to HHM's EarthView program
- practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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