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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $58,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Crystal Creek Hospitality is a distinguished collection of independently spirited and branded hotels dedicated to delivering remarkable hospitality experiences. With a passionate commitment to enriching the lives of its employees, guests, and the communities it serves, Crystal Creek Hospitality stands as a beacon of trust, integrity, and exceptional service in the lodging industry. The company’s vision, mission, values, and commitments form the foundation for every decision made and every team member hired. At Crystal Creek Hospitality, there is no room for heroes or egos; instead, the focus is on fostering a collaborative environment where diverse individuals work together harmoniously, cultivating... Show More
Job Requirements
- Must have minimum of three-years front desk management or supervisory experience
- strong background of supervisory experience
- possess excellent verbal and written communication skills
- proven track record resolving guest problems and expediting solutions
- understand daily hotel operations and systems
- must read, write and speak the English language
- bilingual Spanish preferred
- flexible schedule during high business volume
Job Qualifications
- Minimum of three years front desk management or supervisory experience
- strong background in supervisory roles
- excellent verbal and written communication skills
- proven track record in resolving guest problems and expediting solutions
- understanding of daily hotel operations and systems
- proficiency in English language
- bilingual Spanish preferred
- flexibility to work a varied schedule during high business volume
Job Duties
- Closely monitor front desk operations including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up
- manage front desk team including scheduling, breaks, training, performance management, hiring, termination
- create weekly staffing schedule per policy guidelines and adjust daily to ensure optimum staffing levels
- adhere to staffing and budget guidelines
- assist in budgeting and monthly planning
- ensure all service standards are met and adhered to
- work seamlessly and communicate clearly cross-functionally
- monitor guest accounts and room inventory
- educated and familiar with local and area recreational, dining, and cultural activities and attractions
- maintain a professional appearance and attitude
- comfortable using property management systems and other pertinent software
- oversee operation, inventory, and pricing at Lobby Market retail shop
- assist in development and implementation of best practices, policies and procedures for front desk team
- complete miscellaneous tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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