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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $21.75
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
team environment
Career growth potential
Job Description
Crystal Creek Hospitality is a distinguished collection of independently spirited and branded hotels dedicated to remarkable hospitality. With a commitment to enriching the lives of employees, guests, and communities, Crystal Creek Hospitality operates with core values centered on trust, respect, and collaboration. The company fosters a culture where diversity thrives, teamwork is paramount, and every decision reflects their vision and mission to provide exceptional service without ego or hero complexes. Their portfolio of hotels is known for creating memorable experiences by focusing on personalized service, attention to detail, and community engagement. This hospitality company emphasizes a workplace environment where employees... Show More
Job Requirements
- Must have minimum of three-years front desk management or supervisory experience
- Strong background of supervisory experience
- Possess excellent verbal and written communication skills
- Proven track record resolving guest problems and expediting solutions
- Understand daily hotel operations and systems
- Must read, write and speak the English language
- Bi-lingual Spanish preferred
- Flexible schedule during high business volume
Job Qualifications
- Minimum of three-years front desk management or supervisory experience
- Strong background of supervisory experience
- Excellent verbal and written communication skills
- Proven track record resolving guest problems and expediting solutions
- Understanding of daily hotel operations and systems
- Ability to read, write and speak the English language
- Bilingual Spanish preferred
- Flexible schedule to accommodate periods of high business volume
Job Duties
- Closely monitor front desk operations including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up
- Manage front desk team including scheduling, breaks, training, performance management, hiring, termination
- Create weekly staffing schedule per guidelines in the Employee Policy Guide and adjust daily to ensure optimum staffing levels
- Adhere to staffing and budget guidelines
- Assist in budgeting and monthly planning
- Ensure all service standards are met and adhered to
- Work seamlessly and communicate clearly cross-functionally
- Monitor guest accounts and room inventory
- Be educated and familiar with local and area recreational, dining, and cultural activities and attractions
- Align with the culture, values, goals, and human resource programs of Crystal Creek Hospitality Brand
- Maintain a professional appearance and attitude at all times
- Be comfortable using Property Management Systems and other pertinent software as assigned
- Oversee operation, inventory, and pricing at Lobby Market retail shop
- Assist in development and implementation of best practices, policies and procedures for Front Desk team
- Complete miscellaneous tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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