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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.00 - $32.00
Work Schedule
Weekend Shifts
Night Shifts
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States and is rapidly expanding its presence. As a prominent hospitality company, Sonesta offers a diverse portfolio that includes full-service and focused hotels located in major cities, catering to a wide range of guests and travelers. Their unique blend of owned, managed, and franchised properties positions Sonesta effectively in the market, making it a brand synonymous with quality and excellent guest service. With over 1000 properties scattered across eight countries, Sonesta continues to grow and evolve, driven by a commitment to personalized, heartfelt hospitality. The company's mission... Show More
Job Requirements
- minimum of 3-5 years experience in a similar role at an upscale hotel
- excellent phone and verbal communication skills
- union experience preferred
- previous supervisory hotel experience preferred
- flexible schedule with availability to work nights, overnights, weekends, and holidays
- ability to move freely within front desk area
- ability to stand and sit for prolonged periods
- ability to perform sustained repetitive motions and fine motor tasks
- ability to communicate clearly and effectively with guests
- ability to interact with guests and employees in courteous, empathetic, and discreet manner
- ability to read and write effectively including understanding diagrams
- ability to perform basic arithmetic including percentages
- ability to understand and execute safety and emergency procedures including fire, crowd control, inclement weather, and bomb threats
- ability to handle cash and credit transactions
- ability to utilize basic office equipment
- ability to maintain regular and punctual attendance
- ability to adhere to grooming standards
- ability to exemplify service excellence
- ability to stand frequently and move throughout the facility
- ability to carry or lift up to 50 pounds and push or pull approximately 200 pounds
- ability to frequently handle objects and equipment for facility maintenance
- ability to frequently bend, stoop, and kneel
Job Qualifications
- excellent phone and verbal communication skills
- minimum of 3-5 years experience in a similar role at an upscale hotel
- union experience preferred
- previous supervisory hotel experience preferred
- ability to communicate clearly and effectively with guests
- ability to interact courteously, empathetically, and discreetly with guests and employees
- ability to read and write effectively
- ability to perform basic arithmetic including percentages
- ability to utilize basic office equipment such as automated front desk systems, telephones, and calculators
- ability to maintain regular and punctual attendance
- ability to adhere to grooming standards
- ability to exemplify service excellence
- ability to train staff as needed
Job Duties
- perform all guest service representative tasks in a superior manner
- oversee late checkout and stay over requests
- oversee all room changes
- oversee showrooms for sales and catering
- oversee hotel availability in local area
- ensure all appropriate computer generated reports are completed and communicated timely
- oversee preparation of VIP arrivals
- oversee preparation for group arrivals
- ensure credit check report is completed on every shift
- oversee airline crew arrival preparation process
- report and log all guest issues and update guest profiles accordingly
- ensure all room discrepancies are cleared
- oversee blocking of special room requests for next day arrivals
- maintain neat and orderly control desk and area
- present polished and professional role model image
- complete job duties on shift checklist timely and alert director of front office if assistance needed
- perform other duties assigned by Front Office Manager, Director of Operations and General Manager
- coordinate out of order rooms with housekeeping and engineering
- ensure posting of all charges
- inspect associates at beginning of each shift to ensure grooming standards met
- conduct pre-shift meetings before each shift
- ensure department schedule is prepared and posted by weekly deadline
- ensure Travel Pass enrollment weekly and monthly goals are met
- review Guestware, update Travel Pass member status, prepare welcome letters accordingly
- ensure daily, weekly, and monthly goals are met
- monitor ADP, correct missing punches and approve payroll
- assist in controlling expenses and minimizing waste in all areas of front office
- participate in preparation of annual departmental operating budget and financial plans
- learn, understand and apply all union contract expectations to avoid grievances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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