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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,600.00 - $68,000.00
Work Schedule
Standard Hours
Job Description
W Hotels, a luxury brand within Marriott International's portfolio, is renowned for its innovative approach to hospitality and its commitment to creating unique and memorable guest experiences. Situated in Scottsdale, Arizona, W Scottsdale embodies the spirit of modern luxury combined with an energetic and dynamic atmosphere. The property is known for its stylish design, vibrant social scene, and exceptional guest services that cater to travelers seeking both comfort and sophistication. As part of Marriott International, W Hotels enjoys a global reputation for excellence, diversity, and inclusion, fostering a vibrant culture where associates from diverse backgrounds feel valued and empowered to... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services or related area
- OR two-year degree in related field
- Strong leadership and communication skills
- Ability to manage daily front office operations
- Customer service orientation
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or GED
- Minimum two years of experience in guest services, front desk, or related field
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Problem-solving and conflict resolution abilities
- Experience in hospitality management preferred
Job Duties
- Manage day-to-day front office operations including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Develop and prioritize work goals and plans to meet customer expectations
- Handle complaints, resolve conflicts, and negotiate solutions
- Supervise staffing levels to fulfill operational needs and financial objectives
- Maintain ongoing communication with employees to align goals and recognize performance
- Lead by example to demonstrate appropriate behaviors and honesty
- Provide coaching and feedback to enhance service quality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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