Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, is a distinguished independent franchisee property operated by Wincome Management. Located in the vibrant city of Costa Mesa, California, this hotel is part of the Marriott International family through franchise affiliation but operates autonomously, allowing it to tailor its services uniquely to meet guest expectations. The hotel embodies the contemporary spirit and cultural richness of the area, providing guests with a luxurious and personalized experience near arts, dining, and shopping hotspots. As a Tribute Portfolio Hotel, it embraces a distinctive boutique style that marries modern elegance with artistic design, creating... Show More
Job Requirements
- Ability to work days, evenings, overnight shifts, weekends, and holidays based on business needs
- Must be able to stand, walk, and move throughout the property for extended periods
- Proven leadership ability with experience managing front office or guest services teams
- Strong working knowledge of hotel operations and performance metrics
- Proficiency in Opera PMS and similar hotel management systems preferred
- Ability to evaluate guest service processes and implement strategies for continuous improvement
- Strong problem-solving skills and the ability to handle high pressure or emergency situations effectively
- Experience with AAA 4-Diamond Standards
Job Qualifications
- Proven leadership ability with experience managing front office or guest services teams
- Strong working knowledge of hotel operations and performance metrics
- Proficiency in Opera PMS and similar hotel management systems preferred
- Ability to evaluate guest service processes and implement strategies for continuous improvement
- Strong problem-solving skills and the ability to handle high pressure or emergency situations effectively
- Experience with AAA 4-Diamond Standards
Job Duties
- Lead, motivate, and manage the Front Office department including Front Desk, Night Audit, PBX, Concierge, and Bell Services
- Oversee daily front office operations to ensure efficiency, quality service, and guest satisfaction
- Supervise front office staff and ensure smooth check-in and check-out processes
- Serve as the primary point of contact for guest interaction, satisfaction, and issue resolution
- Perform all duties of Front Desk Agent, Night Auditor, Concierge, Bell, and PBX Operator when necessary
- Participate in the Weekend Manager on Duty program
- Maintain the highest levels of guest satisfaction in accordance with AAA 4-Diamond Standards
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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