Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,600.00 - $68,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee wellness program
Employee Discounts
Career development opportunities
Job Description
The Westin O'Hare, located in Rosemont, Illinois, is a distinguished hotel that operates under the globally recognized Marriott International brand. Renowned for its commitment to exceptional guest experiences and innovative wellness-focused hospitality, The Westin O'Hare serves as a premier destination for travelers seeking comfort, quality service, and holistic well-being. Marriott International is dedicated to fostering diverse and inclusive environments where employees from various backgrounds and experiences can thrive and contribute to the company's success. At The Westin O'Hare, the focus extends beyond just meeting guest expectations to empowering associates to embrace well-being practices, both personally and professionally, which aligns with... Show More
Job Requirements
- High school diploma or GED
- two years experience in guest services, front desk, or related area
- OR two-year degree from accredited university in hotel and restaurant management, hospitality, business administration, or related major
- strong interpersonal and communication skills
- leadership experience or potential
- ability to handle guest complaints and resolve conflicts
- proficiency in managing staff and daily operations
- capability to participate in employee hiring and training processes
- ability to perform front desk duties when necessary
Job Qualifications
- High school diploma or GED with two years experience in guest services or related area
- OR associate degree in hotel and restaurant management, hospitality, business administration, or related field with no experience required
- strong leadership and interpersonal skills
- excellent communication and conflict resolution abilities
- knowledge of front office operations and hospitality standards
- capability to manage teams and multiple responsibilities
- proficiency in implementing customer service and recognition programs
- experience in employee mentoring and development
- ability to handle financial and operational objectives in a front office environment
Job Duties
- Manage day-to-day front office operations ensuring quality and meeting customer expectations
- develop and prioritize work plans and goals
- handle guest complaints and resolve conflicts
- supervise staffing levels to meet operational and financial objectives
- communicate business objectives and recognize employee performance
- supervise and manage front office employees and operations
- provide exceptional customer service and respond to guest problems
- train staff and monitor adherence to credit policies
- supervise daily front desk shift operations
- ensure compliance with property policies and disciplinary procedures
- support employee development through coaching and mentoring
- participate in interviewing and hiring processes
- handle communication and information sharing among supervisors and team
- perform front desk duties and run shifts as necessary
- participate in departmental meetings and communicate front desk goals
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: