Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,960.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
bonus eligibility
Job Description
Sheraton Denver Downtown Hotel, part of the renowned Marriott International family, is a premier hospitality establishment situated in the vibrant heart of Denver, Colorado. Known for its commitment to exceptional guest experiences and high standards of service, Sheraton has been a place where travelers and locals alike gather since 1937. The Sheraton brand represents a global community that values cultural diversity, inclusivity, and a dedication to excellence. Being a part of Marriott International, Sheraton provides a dynamic work environment that encourages professional growth, fosters innovation, and supports employee well-being with competitive benefits and opportunities for advancement. This particular location offers... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years of experience in guest services or front desk operations
- or 2-year degree in hotel and restaurant management, hospitality, business administration or related major
- strong communication skills
- leadership abilities
- ability to manage staff and operations
- customer service orientation
- problem-solving skills
- flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or GED with at least 2 years of experience in guest services or front desk operations
- or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no required experience
- strong leadership and team management skills
- excellent interpersonal and communication skills
- ability to handle guest complaints professionally
- knowledge of front office operational procedures and credit policies
- experience in coaching, mentoring, and employee development
- ability to work collaboratively with a diverse team
- proficiency in managing budgets and achieving financial goals
- problem-solving and conflict resolution abilities
Job Duties
- Manages day-to-day front office operations ensuring quality and customer expectations are met
- develops and prioritizes work plans and goals
- handles guest complaints and resolves conflicts
- supervises staffing levels to meet operational and financial objectives
- communicates business objectives and recognizes employee performance
- leads and manages front office employees including Bell/Door Staff and Switchboard
- ensures compliance with all property policies and procedures
- empowers employees to provide excellent customer service
- participates in hiring, coaching, training, and mentoring staff
- supervises front desk shifts and assumes responsibilities in the absence of Front Office or Assistant Front Office Manager
- implements customer service programs and credit policy adherence
- manages room revenue and property occupancy through daily operational oversight
- supports employee satisfaction initiatives and addresses concerns through open communication
- participates in disciplinary and peer review processes
- provides timely updates and information to management and team members
- actively participates in departmental meetings to communicate front desk goals
- performs all front desk duties when necessary
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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