Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
Marriott Lexington Griffin Gate Golf Resort & Spa, located in Lexington, Kentucky, is a premier hospitality establishment known for its commitment to delivering exceptional guest experiences and maintaining high standards of service. As part of the Marriott family, albeit operated independently by Avion Hospitality franchisee, the resort combines Marriott's trusted reputation with local management's personalized approach. Avion Hospitality, the franchisee operating this hotel, manages all aspects of employment including hiring, compensation, and workplace policies, ensuring a focused and tailored operational strategy. This property caters to a diverse clientele, offering transformative guest services focused on comfort, luxury, and hospitality excellence.
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Job Requirements
- Education equivalent to 2-year college degree or higher
- minimum 5 years progressive experience in hospitality or related field
- supervisory experience
- proficiency in Windows operating systems
- proficiency in spreadsheets and word processing
- valid driver’s license
- excellent communication skills
- ability to work under pressure
- problem-solving ability
- ability to assimilate complex information and adjust to needs
- strong interpersonal skills
- familiarity with financial data and reporting
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and 3 or more years of related experience
- or a 4-year college degree and at least 1 year of related experience
- supervisory experience required
- proficiency in Windows operating systems
- proficiency with company approved spreadsheets and word processing
- valid driver’s license
- strong communication skills
- ability to quickly evaluate and select among alternative courses of action
- ability to work well under stress and maintain composure
- effective problem-solving skills including anticipation and prevention
- ability to assimilate complex information from various sources
- effective listening and clarification skills
- ability to understand financial data and perform basic arithmetic
Job Duties
- Respond to all guest requests, problems, complaints and/or accidents at the Front Desk or through Reservations, in an attentive, courteous and efficient manner
- follow up to ensure guest satisfaction
- motivate, coach, counsel and discipline all Front Desk personnel according to Avion Hospitality S.O.P's
- ensure compliance to brand and company training, using the steps to effective training according to Avion Hospitality standards
- prepare and conduct all Front Desk interviews and follow hiring procedures according to Avion Hospitality S.O.P's
- conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P's
- develop employee morale and ensure training of Front Desk personnel
- maximize room revenue and occupancy by reviewing status daily
- analyze rate efficiency, monitor credit report and maintain close observation of daily house count
- attend all required Rooms Merchandizing meetings with reports and documentation to establish select sell guidelines and implement restrictions
- supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy
- participate in required M.O.D. program as scheduled
- develop managers as assigned including sign-off on competencies and assist in placement
- ensure all end-of-month report dates are met
- review Front Desk staff's worked hours for payroll and submit to Accounting timely
- prepare employee schedules based on business forecast, payroll budget and productivity
- present Wage Progress Report weekly to General Manager
- maximize no-show revenue through consistent and accurate billing
- maintain S.O.P's regarding Purchase Orders, invoice vouchering and checkbook accounting
- ensure timely completion of Wage Progress, Productivity and Ten Day Forecast reports
- maintain professional relationships and open communication with managers, employees and other departments
- work closely with Accounting on follow-up items such as returned checks and credit card issues
- operate Front Office computer system including software maintenance and report generation
- monitor P.B.X. console operation ensuring S.O.P's are followed
- monitor reservation process to ensure compliance with Avion Hospitality standards
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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