Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Retirement Plan
flexible schedule
Employee Discounts
performance bonuses
Paid Time Off
wellness programs
Job Description
Crescent Hotels & Resorts is a renowned hospitality company committed to delivering exceptional guest experiences across its portfolio of properties. Known for its dedication to quality and service, Crescent Hotels & Resorts continually fosters a work environment where diversity, inclusion, and respect are core values. The company has successfully created a vibrant culture that embraces different backgrounds and encourages open, honest conversations about equity and inclusion. Their commitment extends not only to guests but also to the associates who are recognized as the true stars behind their success. At Crescent, associates are supported through best-in-class learning and development programs, health... Show More
Job Requirements
- Ability to communicate in English
- self-starting personality with an even disposition
- maintain professional appearance and manner
- ability to communicate well with guests
- willingness to pitch-in and help co-workers with their job duties and be a team player
- ability to deal effectively with customers requiring patience tact and diplomacy to defuse anger and resolve conflicts
- basic math skills and skill in the use of calculator for moderately complex calculations
- ability to access and accurately input information in a moderately complex computer system
- ability to stand walk and continuously perform behind the front desk
- ability to observe and detect signs of emergency situations
- ability to communicate verbally and in writing and prepare complex reports
- ability to establish and maintain effective working relationships with associates customers and patrons
Job Qualifications
- Previous hotel front desk manager experience a plus
- strong leadership and team motivation skills
- excellent communication and interpersonal skills
- ability to handle difficult situations and provide effective conflict resolution
- proficiency in English communication
- basic mathematical skills
- experience with computer systems for data entry and report generation
- ability to prepare complex reports of room availability and revenues
- ability to maintain professionalism and composure under pressure
- ability to work flexible schedules
Job Duties
- Interview hire train recommend performance evaluations resolve problems provide open communication and recommend discipline and or termination when appropriate
- respond to guest’s special requests needs problems issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- implement company programs and supervise the daily operations of the front desk to comply with SOPs and LSOPs maximize revenues and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
- supervise the guest service agents
- remain calm and alert especially during emergency situations and or heavy hotel activity serving as a role model for clerks and other employees resolve customer complications and complaints by conducting thorough research into the situation and determining the most effective solutions make decisions and take action based on previous experience and good judgment sometimes revising approaches to accommodate unusual situations authorize revenue allowances to remedy problems only after other alternative solutions have been offered
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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