Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,600.00 - $68,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Sheraton Dallas Hotel, located at 400 Olive St, Dallas, Texas, is part of the renowned Sheraton Hotels & Resorts portfolio under Marriott International. Established as a prominent destination for both business and leisure travelers, Sheraton Dallas blends classic hospitality with modern conveniences to provide guests with exceptional comfort and service. Being part of a global community of more than 400 Sheraton locations worldwide, the Dallas property embodies the brand's commitment to creating a sense of belonging, inviting guests to relax, connect, and experience the city of Dallas at its best. With a rich history dating back to 1937, Sheraton has... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in guest services, front desk, or related area
- OR associate degree from an accredited university in hotel and restaurant management, hospitality, business administration or related major
- Strong interpersonal and communication skills
- Proven supervisory or managerial experience
- Ability to handle conflict and resolve guest complaints
- Proficiency in managing front office operations
- Availability to work full time on-site at Sheraton Dallas Hotel
- Willingness to manage multiple responsibilities and lead a diverse team
- Commitment to uphold company policies and customer service standards
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no experience required
- Strong leadership and interpersonal skills
- Excellent communication and conflict resolution abilities
- Ability to manage teams and operations effectively
- Knowledge of front office functions and guest service standards
- Familiarity with hotel credit policies and revenue maximization
- Ability to perform front desk duties in absence of staff
- Experience in coaching, mentoring and employee development
- Good problem-solving and decision-making skills
Job Duties
- Manage day-to-day front office operations ensuring quality and customer expectations are met
- Develop goals and plans to prioritize, organize and accomplish work
- Handle complaints, settle disputes and resolve grievances
- Supervise staffing to meet guest service and financial objectives
- Communicate regularly with employees to understand objectives, recognize performance and produce results
- Supervise all front office areas including Bell/Door Staff, Switchboard and Guest Services
- Provide exceptional customer service and resolve guest problems and complaints
- Lead, mentor and motivate front office team building mutual trust and cooperation
- Implement customer recognition and service programs
- Train staff and monitor adherence to credit policies and procedures
- Supervise daily front desk shift operations and ensure policy compliance
- Participate in employee hiring, training and disciplinary procedures
- Analyze information and solve problems efficiently
- Perform front desk duties as necessary and run shifts
- Communicate clear and consistent front desk goals to staff
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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