Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,960.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligible
Job Description
Sheraton Denver Downtown Hotel, situated at 1550 Court Place in Denver, Colorado, is a premier hospitality establishment known for its commitment to exceptional guest experiences and service excellence. As part of the globally recognized Marriott International portfolio, Sheraton offers a rich blend of culture, talent, and experiences, fostering a welcoming and inclusive environment for both guests and associates. The hotel is a prominent fixture in Denver's downtown area, offering upscale accommodations, event spaces, and amenities designed to cater to business travelers, tourists, and local patrons alike. Sheraton Denver Downtown proudly upholds Marriott's legacy of hospitality, emphasizing a sense of belonging... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Ability to communicate effectively with guests and staff
- Strong organizational and problem-solving skills
- Availability to work full time
- Willingness to lead and support teams
- Capability to handle multiple tasks in a fast-paced environment
Job Qualifications
- High school diploma or GED with 2 years of experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no experience required
- Strong leadership and interpersonal skills
- Ability to manage daily hotel front office operations
- Excellent communication and conflict resolution skills
- Proficient in implementing policies and procedures
- Experience in coaching and mentoring employees
Job Duties
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop goals and plans to prioritize, organize and accomplish work effectively
- Handle guest complaints, settle disputes and resolve conflicts
- Supervise staffing levels to meet operational needs and financial objectives
- Communicate regularly with employees to align on business objectives and recognize performance
- Support and manage employees including supervising front office in managers' absence
- Provide exceptional customer service and empower employees to do the same
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: