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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,600.00 - $69,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence in service and innovation. Among its luxurious portfolio is JW Marriott, a distinguished brand known for exceptional guest experiences and a commitment to associate well-being. JW Marriott hotels are located in gateway cities and distinctive resort locations around the world, offering a unique work environment where team members can grow both professionally and personally. The New Orleans Marriott, situated at 555 Canal St in New Orleans, Louisiana, is part of this esteemed Marriott family, providing an inviting and dynamic setting for hospitality professionals... Show More
Job Requirements
- High school diploma or GED
- Two years of experience in guest services, front desk, or related area
- Or a two-year degree in hotel and restaurant management, hospitality, business administration, or related field
- Ability to resolve guest complaints and conflicts effectively
- Strong leadership and supervisory skills
- Excellent communication skills
- Ability to work in a fast-paced, customer-focused environment
- Willingness to work full time onsite at New Orleans Marriott
Job Qualifications
- High school diploma or GED
- Two years of experience in guest services, front desk, or related area
- Or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Strong interpersonal and communication skills
- Leadership and conflict resolution abilities
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of hospitality operations and guest service standards
Job Duties
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop goals and plans to organize and prioritize work tasks
- Handle guest complaints and resolve conflicts
- Supervise staffing levels to meet operational and financial targets
- Maintain ongoing communication with employees to communicate expectations and recognize performance
- Lead and support front desk team including staffing, coaching, and mentoring
- Oversee front desk shift operations ensuring compliance with policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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