Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $32.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
401(k) Plan
employee recognition programs
Training and Development
Job Description
The St. Regis Atlanta, part of the iconic St. Regis Hotels & Resorts brand under Marriott International, is a luxury hotel located at 88 W Paces Ferry Rd NW in Atlanta, Georgia. This prestigious establishment combines timeless glamour with modern sophistication to offer guests unparalleled service and bespoke experiences. The St. Regis brand is known globally for its exquisite attention to detail, anticipatory service, and signature Butler Service, setting a high standard in luxury hospitality. As a member of the Marriott family, The St. Regis Atlanta benefits from the strengths of a global hospitality leader committed to diversity, inclusion, and... Show More
Job Requirements
- high school diploma or GED
- 1 year experience in guest services, front desk, or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- strong interpersonal and communication skills
- ability to lead and motivate a team
- customer service orientation
- problem-solving skills
- ability to perform duties in employees' absence
- knowledge of credit policies and revenue management
- ability to analyze information and make decisions
- compliance with loss prevention policies
Job Qualifications
- high school diploma or GED with 1 year experience in guest services or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- strong interpersonal and leadership skills
- effective communication skills
- ability to handle guest complaints professionally
- ability to work collaboratively in a team
- knowledge of front office operations
- understanding of financial and operational goals
- ability to train and mentor staff
Job Duties
- lead and assist with the successful completion of daily shift requirements
- support management of the front desk team by demonstrating interpersonal and communication skills
- encourage and build mutual trust, respect, and cooperation among team members
- handle employee questions and concerns
- support daily front desk shift operations
- manage guest complaints and resolve conflicts
- participate in department meetings and communicate front desk goals
- support training of staff on credit policies
- maximize room revenue through same day selling procedures
- handle guest problems and complaints
- participate in employee performance appraisal process
- provide guidance and direction to subordinates
- analyze information to choose the best solution
- ensure compliance with loss prevention policies and procedures
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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