Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,600.00 - $68,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Sheraton Austin Georgetown Hotel & Conference Center is a distinguished full-service hotel located in Georgetown, Texas, that offers exceptional guest experiences through its comfortable accommodations and premier conference facilities. As part of Marriott International's global portfolio, Sheraton is recognized for its commitment to quality service, fostering a welcoming environment for both guests and employees. This establishment is positioned as a key destination for travelers seeking a blend of relaxation and business amenities, making it an essential hub within the vibrant Georgetown community. Sheraton Austin Georgetown Hotel & Conference Center upholds Marriott's mission to be 'The World's Gathering Place,' emphasizing inclusivity,... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Full-time availability
- Management experience preferred
- Strong communication skills
- Ability to handle guest complaints and disputes
- Proficiency in supervising staff
- Knowledge of hotel front office procedures
- Commitment to uphold company policies and standards
Job Qualifications
- High school diploma or GED with two years of experience in guest services or front desk operations
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required
- Strong interpersonal and communication skills
- Proven leadership and supervisory abilities
- Ability to handle conflicts and provide resolutions
- Knowledge of front office operations and hospitality standards
- Commitment to delivering exceptional customer service
Job Duties
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop and prioritize work plans and goals for the front desk team
- Handle guest complaints, resolve disputes, and negotiate solutions
- Supervise staffing levels to meet operational and financial objectives
- Communicate business objectives and performance expectations to employees
- Support and manage front desk staff through coaching and mentoring
- Oversee compliance with property policies, credit procedures, and room revenue maximization
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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