Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.18 - $40.38
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee recognition programs
Bonuses
Professional development opportunities
Job Description
The Ritz-Carlton New York NoMad is a distinguished luxury hotel located in the heart of New York City, known for its exceptional service and elegant accommodations. Part of the globally recognized Marriott International portfolio, The Ritz-Carlton brand is synonymous with refined hospitality, meticulous attention to detail, and an unwavering commitment to guest satisfaction. This prestigious establishment provides guests with superior experiences that blend sophisticated comfort with a personalized touch. At The Ritz-Carlton, the staff is dedicated to upholding the brand's celebrated "Gold Standards," which include the Employee Promise, Credo, and Service Values, fostering a culture that empowers associates to deliver... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year experience in guest services, front desk, or related area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to lead and influence a team
- Strong communication skills
- Capability to handle guest complaints and employee concerns
- Willingness to work full time at the New York location
- Commitment to upholding brand standards and policies
Job Qualifications
- High school diploma or GED with 1 year experience in guest services or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field without prior work experience
- Strong interpersonal and communication skills
- Ability to lead by example and demonstrate integrity
- Experience with guest complaint resolution
- Familiarity with front desk operations and hospitality standards
- Ability to participate actively in team meetings and collaborate effectively
Job Duties
- Lead and support the front desk team during shifts
- Encourage trust, respect, and cooperation among team members
- Handle employee questions and concerns effectively
- Support daily front desk operations and shift management
- Address and resolve guest complaints and disputes
- Participate in department meetings and communicate front desk goals
- Monitor staffing levels to meet guest service and financial objectives
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink focuses on restaurant and hospitality jobs.
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