Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
bonus eligibility
Job Description
Waikiki Beach Marriott Resort & Spa is a prestigious oceanfront resort located in Honolulu, Hawaii. Known for its stunning beachfront location, exceptional amenities, and commitment to guest satisfaction, this resort offers a unique blend of luxury and relaxation. As part of Marriott International, a global leader in hospitality, the Waikiki Beach Marriott Resort & Spa embodies the values of innovative service, cultural diversity, and excellence in guest experiences. The resort features spacious accommodations, multiple dining options, wellness facilities, and vibrant event spaces that attract both leisure and business travelers. The team at Waikiki Beach Marriott Resort & Spa prides itself... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience in guest services, front desk or related area
- OR 2-year degree from accredited university in relevant field
- Strong communication and leadership skills
- Ability to supervise and manage employees
- Proficiency in conflict resolution and complaint handling
- Knowledge of hospitality industry standards
- Ability to work full time at Waikiki Beach Marriott Resort & Spa
- Eligible to work in the United States
- Commitment to Marriott International’s equal opportunity employment policies
Job Qualifications
- High school diploma or GED with 2 years of experience in guest services or front desk roles
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no experience required
- Strong leadership and interpersonal communication skills
- Proven ability to handle customer complaints and resolve conflicts
- Knowledge of front office operations and hospitality industry standards
- Ability to train and mentor staff effectively
- Competency in managing operational and financial objectives
- Familiarity with credit policies and revenue maximization strategies
- Proficient in handling administrative tasks and using communication tools
- Commitment to delivering exceptional guest service
Job Duties
- Manages day-to-day front office operations ensuring quality and customer satisfaction
- Develops and implements goals and plans to organize and prioritize work
- Handles complaints and resolves conflicts or disputes professionally
- Supervises staffing levels to meet operational and financial goals
- Communicates business objectives and recognizes employee performance
- Leads and mentors front office team to foster collaboration and respect
- Oversees front desk shifts and ensures compliance with all policies and procedures
- Provides exceptional customer service and resolves guest problems
- Implements and monitors adherence to credit and service policies
- Supports human resource activities including hiring, training, and employee development
- Runs front desk shifts as necessary and participates in departmental meetings
- Analyzes information to solve problems and reports updates to management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant, hotel, and hospitality jobs on OysterLink.
You may be also interested in: