Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Work Life Balance
performance bonuses
Job Description
HHM Hotels is a distinguished hospitality company renowned for managing premier hotel properties that emphasize exceptional guest experiences and operational excellence. The company is dedicated to fostering a culture of service, innovation, and community engagement, making it a preferred choice for both guests and employees. With a commitment to sustainable practices through initiatives like the EarthView program, HHM Hotels continues to lead in environmentally conscious hospitality solutions. The company values its people, recognizing that a skilled and motivated team is the cornerstone of its success.
The Front Desk Manager role at HHM Hotels is a critical position responsible for o... Show More
The Front Desk Manager role at HHM Hotels is a critical position responsible for o... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
- Ability to work varied schedules including holidays weekends and alternate shifts
- Ability to stand for extended periods and perform physical tasks such as lifting up to 25 pounds bending reaching stooping kneeling or crouching
Job Qualifications
- Associate's or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Assistant General Manager
- Remain an active participant at the front desk including checking in/out guests preparing bills and handling guest requests
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Respond to brand Guest Alerts for resolution as needed
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level
- Assist in hotel food and beverage when needed where applicable
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development implementation and monitoring of daily weekly monthly and annual department-wide budgets and forecasts
- Review correspondence from guests and incident logs direct staff according to information obtained
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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