Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,960.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
W Boston is a vibrant luxury hotel located at 100 Stuart Street in the heart of Boston, Massachusetts. Part of the globally recognized W Hotels brand under Marriott International, W Boston is renowned for its innovative approach to hospitality, blending contemporary design with a dynamic and inclusive culture. The hotel offers guests a unique and memorable stay experience by combining personalized service with modern amenities, state-of-the-art facilities, and exceptional guest relations. Known for its commitment to creativity and reinvention of luxury norms, W Boston prides itself on providing a lively atmosphere where guests can experience life, ignite curiosity, and expand... Show More
Job Requirements
- High school diploma or GED
- 2 years of experience in guest services, front desk, or related area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to manage day-to-day operations and supervise staff
- Strong communication and interpersonal skills
- Ability to handle guest complaints and resolve conflicts
- Understanding of financial objectives and business decision-making processes
- Willingness to work full-time at W Boston location
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- Strong interpersonal and communication skills
- Leadership experience in a customer service environment
- Ability to manage and motivate a team
- Proficiency in handling guest relations and conflict resolution
- Knowledge of front office operations and hospitality industry standards
Job Duties
- Manage day-to-day front office operations ensuring quality and customer satisfaction
- Develop specific goals and plans to prioritize and accomplish work
- Handle guest complaints and resolve conflicts diplomatically
- Supervise staffing levels to meet operational needs and financial objectives
- Maintain ongoing communication with employees to align with business objectives
- Lead and manage front desk team including coaching and mentoring
- Ensure compliance with property policies and credit procedures to maximize revenue
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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