Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.12 - $34.38
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels Corporation is a leading provider of hospitality services with a distinguished reputation for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. With a commitment to excellence in service and innovation, Sonesta continuously strives to create memorable stays for guests worldwide. The company emphasizes fostering a supportive and inclusive work environment where employees can grow and develop their careers in the hospitality industry. As a prominent hotel chain, Sonesta offers a broad range of employment opportunities that combine customer service expertise with operational excellence, making it a sought-after employer in the hospitality sector.
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Job Requirements
- High school diploma or equivalent
- prior experience in front desk management or relevant hospitality role
- proficiency with hotel management software such as Opera and Synxis
- excellent customer service and interpersonal skills
- ability to handle cash and credit transactions securely
- strong organizational and multitasking capabilities
- capable of working flexible hours
- must adhere to company policies and standards
Job Qualifications
- High school diploma or equivalent
- experience in hotel front desk or guest service roles
- ability to manage and train a team
- experience with hotel property management systems
- strong communication and customer service skills
- knowledge of reservation and cash handling procedures
- leadership experience in a hospitality setting
- familiarity with safety and emergency procedures
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- manage according to the Sonesta G.U.E.S.T. standards and instill passion for customer service in all associates
- ensure all staff is properly trained on front desk operations, hotel facilities and services, local directions, and safety procedures
- supervise the front desk and reservation functions to ensure superior guest services and security of monies and guest information
- supervise security of cash, credit card transactions, and guest information
- supervise seasonal demand reservation strategy with the hotel management team
- work with property management system (Opera) and reservation system (Synxis) to maximize revenue
- establish effective front desk communication through logs, meetings, and one-on-one interactions
- ensure guest special requests are fulfilled
- supervise daily execution of the shoppe and the pour ensuring they are stocked and maintained
- establish and implement service recovery guidelines ensuring guest satisfaction
- respond to guest complaints promptly and professionally
- promote teamwork and quality service through coordination with other shifts and departments
- register guests, issue room keys, provide hotel information, and answer phones courteously
- supervise accurate processing of cash and credit transactions including deposits and reports
- communicate outstanding guest requests to management
- regularly sell hotel rooms through direct client contact
- ensure compliance with health, safety, and alcohol laws
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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