Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.12 - $34.38
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company specializing in hotel and resort management, committed to delivering exceptional guest experiences and fostering a supportive work environment for its employees. With a broad portfolio of properties that range from luxury hotels to resorts and urban locations, Sonesta stands out in the hospitality industry thanks to its dedication to service excellence and operational efficiency. The company is renowned for its warm hospitality, innovative guest services, and commitment to employee growth and wellbeing. Sonesta values diversity and inclusion, offering equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in hotel front desk or guest service roles
- Experience with hotel property management and reservation systems
- Strong leadership and training skills
- Excellent interpersonal and communication skills
- Ability to manage cash and credit transactions accurately
- Knowledge of safety, emergency, and legal compliance
- Availability to work varied shifts including weekends and holidays
- Proficient in organizing and supervising team operations
- Ability to multitask in a fast-paced environment
- Customer-focused mindset and problem resolution skills.
Job Qualifications
- High school diploma or equivalent
- Proven experience in front desk management or guest service roles within the hotel industry
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Knowledge of hotel management software such as Opera and Synxis
- Ability to handle cash and credit transactions securely
- Problem-solving skills and ability to handle guest complaints professionally
- Basic understanding of accounting and human resources functions
- Familiarity with health, safety, and security regulations
- Ability to work flexible shifts including weekends and holidays.
Job Duties
- Deliver on the promise of Sonesta Service in all guest and client interactions
- Manage and train all front desk staff on operations, facilities, services, local directions, and emergency procedures
- Supervise front desk and reservation functions ensuring secure cash and credit card handling and guest information protection
- Oversee seasonal demand reservation strategy and optimize revenue using Opera and Synxis systems
- Maintain effective communication through logs, meetings, and one-on-one interaction with staff
- Fulfill guest special requests and ensure proper delivery of guest services
- Supervise the stocking, maintenance, and presentation of the hotel shoppe and pour
- Implement service recovery guidelines and respond promptly and professionally to guest complaints
- Promote teamwork and quality service through coordination with other shifts and department management
- Register guests, issue room keys, provide hotel information, and answer phones courteously
- Process cash and credit card transactions accurately including posting charges, completing reports, preparing deposits, and securing cash banks
- Communicate any outstanding guest requests or issues to management requiring follow-up
- Regularly sell hotel rooms through direct client contact
- Ensure compliance with all relevant health, safety, and alcohol service regulations
- Perform additional duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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