Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $85,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Relocation assistance
Career Development
Employee Discounts
Retirement Plan
Job Description
Marriott Vacations Worldwide is a leading global vacation experience company dedicated to providing exceptional service and memorable stays for its guests. Known for its customer-centric approach, the company operates a comprehensive range of properties in diverse locations worldwide. Marriott Vacations Worldwide emphasizes excellence, innovation, and inclusivity in all aspects of its operations, which makes it a prominent name in the hospitality and vacation ownership sectors. Marriott is committed to fostering a diverse and inclusive workforce, creating an environment where every employee feels valued and empowered to contribute to the company’s success. The organization follows high standards of integrity, professionalism, and... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- excellent communication skills
- strong leadership abilities
- ability to work flexible hours
- proficiency in front office technology
- problem-solving aptitude
- team management skills
Job Qualifications
- High school diploma or GED
- 2 years experience in guest services, front desk, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong leadership and interpersonal skills
- excellent communication and customer service skills
- ability to manage and motivate a team
- knowledge of front office operations and procedures
- problem-solving and conflict resolution skills
- ability to work in a fast-paced environment
- proficiency with front office software and technology
- integrity and professionalism
- experience in training and developing staff
- ability to handle multiple responsibilities efficiently
Job Duties
- Manages day-to-day operations ensuring quality, standards, and customer expectations are met
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Handles complaints, settles disputes, and resolves grievances or conflicts
- Supervises staffing levels to meet guest service, operational, and financial objectives
- Ensures ongoing communication with employees to align business objectives and recognize performance
- Understands and manages department impact on overall property financial goals
- Utilizes interpersonal and communication skills to lead, influence, and encourage staff
- Encourages mutual trust, respect, and cooperation among team members
- Serves as a role model demonstrating appropriate behaviors
- Supervises and manages employees and daily operations
- Maintains open collaborative relationships within the team
- Provides exceptional customer service exceeding guest expectations
- Coaches employees and provides feedback to improve service
- Responds promptly to guest problems and complaints
- Implements customer recognition and service programs
- Trains staff on credit policies to reduce bad debts
- Supervises selling procedures to maximize revenue
- Ensures compliance with policies and procedures
- Supports human resource activities including coaching and mentoring
- Participates in hiring and orientation of new employees
- Handles Front Desk duties as necessary
- Participates in departmental meetings communicating goals and expectations
- Analyzes information and problem-solves efficiently
- Keeps executives and peers informed of relevant information in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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