Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.50 - $22.50
Work Schedule
Weekend Shifts
Benefits
competitive base salary
PTO
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Hotel level manager bonus program
Job Description
The Wildbirch Hotel is a distinguished upscale boutique hotel located in the heart of Anchorage's downtown Mushing District. As Anchorage’s first luxury boutique hotel, The Wildbirch Hotel is a vibrant hub that caters to both travelers and local residents, making it a central part of the Anchorage community. The hotel boasts 252 design-forward accommodations, including suites that showcase artwork in collaboration with the nearby Anchorage Museum. The Wildbirch Hotel offers a variety of onsite food and beverage options, including a brewery and café, plus communal outdoor decks that provide breathtaking views of Mount Susitna and Knik Arm. The property is... Show More
Job Requirements
- Experience in hospitality management or a related field
- Proven leadership abilities in a front office or guest service capacity
- Knowledge of Anchorage local attractions and culture is preferred
- Strong communication and interpersonal skills
- Ability to manage financial procedures and budgeting
- Availability to work weekends and evenings
- Commitment to exceptional customer service and team development
Job Qualifications
- Strong leadership and organizational skills
- A service-oriented mindset with exceptional customer service and sales abilities
- Ability to multitask in a dynamic environment
- Excellent communication and interpersonal skills
- Commitment to the brand's authentic, approachable, and adventurous identity
- Ability to work weekend and evening shifts
Job Duties
- Manage the front office, ensuring alignment with The Wildbirch Hotel's brand values, delivering approachable and impeccable guest service, and implementing efficient processes that meet financial goals
- Maintain a deep understanding of all The Wildbirch Hotel's room features, amenities, packages, promotions, and availability, and train your team to provide the same level of knowledge
- Oversee scheduling, budgeting, and inventory for the front office
- Ensure financial procedures follow established policies, including handling cashier functions, upgrades, cancellations, and financial adjustments
- Regularly inspect the lobby and front entry to ensure cleanliness, organization, and readiness for guest interactions
- Monitor experiential touchpoints and quality of service and product delivery
- Lead through strong communication and interpersonal skills, encouraging collaboration and mutual respect
- Coach, mentor, and develop team members to deliver excellent service
- Collaborate closely with other departments, including housekeeping, maintenance, food and beverage, and sales
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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