Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $67,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Employee assistance program
Job Description
The New Orleans Marriott, located on 555 Canal Street in New Orleans, Louisiana, is a distinguished hotel in the hospitality industry. As part of Marriott International, a global leader in the lodging sector, it offers guests exceptional accommodations and experiences rooted in quality and tradition. Marriott International is renowned for fostering an environment where diversity, inclusion, and associate development are prioritized. The New Orleans Marriott holds a reputation for delivering outstanding guest services through innovation, commitment to quality, and maintaining standards that meet the evolving needs of today's travelers.
This full-time Management position at the New Orleans Marriott off... Show More
This full-time Management position at the New Orleans Marriott off... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- No work experience required for degree holders
- Strong communication skills
- Ability to lead and supervise a team
- Knowledge of customer service principles
- Availability to work full-time
- Ability to perform front desk duties when required
- Commitment to maintaining high guest satisfaction
- Ability to resolve conflicts effectively
- Proficiency in operational management
- Willingness to support employee development
- Adherence to company policies and procedures
Job Qualifications
- High school diploma or GED with 2 years of experience in guest services or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- Strong interpersonal and communication skills
- Proven leadership and supervisory abilities
- Ability to manage staffing and operational needs
- Knowledge of front office systems and procedures
- Experience in handling guest complaints and service recovery
- Ability to train, mentor, and develop employees
- Understanding of financial goals and revenue management
- Proficient in conflict resolution and problem-solving
- Demonstrated integrity and professionalism
- Capable of multi-tasking and managing projects
- Commitment to delivering exceptional customer service
- Familiarity with human resource practices and policies
Job Duties
- Assist the Front Office Manager in administering front office functions
- Supervise front office staff including Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Ensure efficient check-in and check-out process
- Manage day-to-day front office operations ensuring quality and customer expectations
- Handle guest complaints and resolve conflicts effectively
- Supervise staffing levels to meet service and financial objectives
- Communicate business objectives and performance expectations to employees
- Lead and influence front desk team through coaching and mentoring
- Serve as a role model for appropriate behaviors and guest service standards
- Manage and supervise employees in the absence of senior managers
- Implement customer recognition and service programs
- Oversee adherence to credit policies and procedures
- Supervise daily front desk shift operations
- Ensure compliance with all property policies and procedures
- Support employee development and training initiatives
- Participate in hiring and disciplinary processes
- Interact with guests to obtain and respond to feedback
- Maintain open communication regarding front office goals and updates
- Perform front desk duties as needed
- Run front desk shifts when necessary
- Analyze operational data and make informed decisions
- Provide updates to executives and department staff
- Foster a positive team environment promoting trust and cooperation
- Emphasize guest satisfaction and continuous improvement during meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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