Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
401K Matching
Employee Discount Program
Paid Time Off
Job Description
The hiring company is a reputable hospitality establishment dedicated to providing outstanding guest experiences through exceptional service and operational excellence. This organization values a team-oriented environment and prioritizes customer satisfaction, aiming to create memorable stays for its guests by fostering a welcoming atmosphere from the moment of arrival. As a respected name in the hospitality industry, it focuses on maintaining high standards, smooth operations, and continuous improvement to ensure its standing as a preferred destination for travelers.
The position of Front Desk Manager is central to the day-to-day success of the front desk operations within this hospitality setting.... Show More
The position of Front Desk Manager is central to the day-to-day success of the front desk operations within this hospitality setting.... Show More
Job Requirements
- High school diploma or equivalent required
- bachelor’s degree in hospitality management, business administration, or a related field preferred
- additional certifications in customer service, hospitality operations, or leadership are a plus
- 2+ years in a front desk supervisory role within hospitality or guest service environment
- proven ability to manage team schedules and conduct training
- experience in handling escalated guest issues
- proficiency with front desk systems
- strong organizational and multitasking skills
Job Qualifications
- Strong leadership with the ability to motivate and coach a service-driven team
- excellent communication skills to interact effectively with guests, team members, and management
- calm and solution-oriented approach to resolving guest concerns and operational challenges
- detail-oriented mindset to ensure accuracy in reservations, billing, and reporting
- ability to multitask in a fast-paced environment while maintaining professionalism
- proficiency in front desk systems and technology, PMS knowledge preferred
- 2+ years in a front desk supervisory role within hospitality or a similar guest service environment
- proven track record of managing a team, scheduling shifts, and conducting training
- experience handling escalated guest concerns and ensuring service recovery
- knowledge of front desk systems, reservation processes, and payment handling procedures
- strong organizational skills with the ability to oversee daily operations and meet performance goals
Job Duties
- Lead and mentor the front desk team to deliver exceptional guest service at all times
- oversee daily front desk operations, ensuring smooth check-in/check-out processes
- handle escalated guest concerns with professionalism and a solutions-first approach
- implement and maintain efficient procedures to improve guest flow and accuracy in transactions
- coordinate with other departments to ensure seamless communication and service delivery
- monitor front desk performance metrics and identify opportunities for improvement
- manage scheduling, training, and performance evaluations for front desk staff
- ensure compliance with company policies, service standards, and safety regulations
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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