Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $67,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Sheraton New Orleans Hotel, located at 500 Canal Street in New Orleans, Louisiana, is a well-established hotel under the Marriott International umbrella, renowned for its commitment to providing exceptional guest experiences and fostering a rich culture of inclusion and diversity. With its prime location in the heart of New Orleans, the Sheraton offers guests a vibrant atmosphere filled with culture, comfort, and outstanding service. As part of Marriott International, the Sheraton brand represents a global community that values unique backgrounds, talents, and experiences, ensuring an environment where every associate feels welcomed and empowered to do their best work. Since 1937,... Show More
Job Requirements
- high school diploma or GED
- 2 years experience in guest services front desk or related area
- or 2-year degree from an accredited university in hotel and restaurant management hospitality business administration or related major
- no work experience required
- ability to manage daily front office operations
- strong leadership and communication skills
- ability to handle guest complaints and resolve conflicts effectively
- willingness to work full time
- eligibility to work in the United States
Job Qualifications
- high school diploma or GED with 2 years experience in guest services front desk or related area
- OR 2-year degree in Hotel and Restaurant Management Hospitality Business Administration or related major with no work experience required
- strong leadership and interpersonal skills
- ability to handle guest complaints and resolve conflicts
- excellent communication and organizational skills
- knowledge of front office operations and hotel policies
- ability to train and mentor staff
Job Duties
- manages day-to-day operations ensuring quality standards and customer expectations are met
- develops goals and plans to prioritize organize and accomplish work
- handles complaints settles disputes and resolves conflicts
- supervises staffing levels to meet guest service operational and financial needs
- ensures ongoing communication with employees to communicate expectations recognize performance and produce results
- supports and leads front desk team by encouraging honesty integrity and sound business decision-making
- provides exceptional customer service by responding to guest problems and coaching employees on service behaviors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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