Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $32.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a globally recognized hospitality company known for its commitment to hospitality excellence and guest satisfaction. With a diverse portfolio of hotels ranging from upscale to luxury properties, Sonesta prioritizes employee development and exceptional guest service. Being an equal opportunity employer, Sonesta values diversity and inclusion in the workplace, offering a supportive environment for career growth and success in the hospitality industry.
The Front Office Supervisor role at Sonesta is a vital position responsible for assisting the Front Office Manager in efficiently managing the front desk operations. This role ensures the front desk staff are thoroughly train... Show More
The Front Office Supervisor role at Sonesta is a vital position responsible for assisting the Front Office Manager in efficiently managing the front desk operations. This role ensures the front desk staff are thoroughly train... Show More
Job Requirements
- Minimum of 3-5 years experience in a similar role at an upscale hotel
- Excellent phone and verbal communication skills
- Flexible schedule including availability to work nights, weekends, holidays and overnights
- Union experience preferred
- Previous supervisory hotel experience preferred
Job Qualifications
- Excellent phone and verbal communication skills
- Minimum 3-5 years experience in a similar role at an upscale hotel
- Previous supervisory hotel experience preferred
- Union experience preferred
- Ability to train staff
- Ability to communicate clearly and effectively
- Ability to interact courteously and empathetically with guests and employees
- Ability to maintain grooming standards
- Ability to handle cash and credit transactions
- Ability to utilize basic office equipment and automated front desk systems
Job Duties
- Perform all guest service representative tasks in a superior manner
- Oversee late checkout and stay over requests
- Oversee all room changes
- Oversee showrooms for sales and catering
- Oversee hotel availability in local area
- Ensure all appropriate computer generated reports are completed and communicated timely
- Oversee preparation of VIP arrivals
- Oversee preparation for group arrivals
- Ensure credit check reports are completed on every shift
- Oversee airline crew arrival preparation process
- Report and log all guest issues and update guest profiles accordingly
- Ensure all room discrepancies are cleared
- Oversee blocking of special room requests for next day's arrivals
- Maintain a neat and orderly control desk and area
- Present a polished and professional role model image to guests and coworkers
- Complete job duties listed on shift checklist timely and alert director of front office if assistance needed
- Perform other duties as assigned by Front Office Manager, Director of Operations and General Manager
- Coordinate out of order rooms with housekeeping and engineering
- Ensure posting of all charges
- Inspect associates at shift start to ensure grooming standards are met
- Conduct pre-shift meetings before each shift
- Prepare and post department schedule by weekly deadline
- Ensure Travel Pass enrollment weekly and monthly goals are met
- Review Guestware, update Travel Pass member status, and prepare welcome letters accordingly
- Ensure daily, weekly and monthly goals are met
- Monitor ADP, correct missing punches and approve payroll
- Assist in controlling expenses and minimizing waste in front office
- Participate in preparation of annual departmental operating budget and financial plans
- Learn, understand and apply all union contract expectations to avoid grievances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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