Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,050.00 - $66,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and development opportunities
Job Description
W Fort Lauderdale is part of the prestigious W Hotels brand under Marriott International, known worldwide for redefining luxury hospitality with a culture that encourages curiosity and the pursuit of genuine human connections. Located in the vibrant city of Fort Lauderdale, Florida, this hotel offers an upscale beachfront experience characterized by innovative services and a trendy, energetic atmosphere. W Hotels, as a flagship brand of Marriott, is committed to fostering diverse and inclusive environments, emphasizing the unique backgrounds, talents, and experiences of each associate to create a workplace where everyone feels valued and empowered.
The role of Assistant Front O... Show More
The role of Assistant Front O... Show More
Job Requirements
- high school diploma or GED
- minimum 2 years experience in guest services or related field
- or 2-year degree related to hospitality
- strong leadership and interpersonal skills
- ability to work in fast-paced environment
- problem-solving abilities
- effective communication skills
- flexibility to work various shifts
- bonus eligible
Job Qualifications
- high school diploma or GED with 2 years experience in guest services front desk or related area
- or 2-year degree in Hotel and Restaurant Management Hospitality Business Administration or related major
- strong interpersonal and communication skills
- leadership experience in a customer service environment
- ability to resolve conflicts effectively
- knowledge of front office operations and procedures
Job Duties
- manages day-to-day operations ensuring quality standards and customer expectations are met
- develops specific goals and plans to prioritize organize and accomplish work
- handles complaints settling disputes resolving grievances and conflicts
- supervises staffing levels to meet guest service operational and financial objectives
- communicates regularly with employees to create awareness of business objectives and communicate expectations
- understands department impact on property financial goals and manages to achieve or exceed goals
- supports human resource activities including coaching mentoring and assisting with hiring and orientation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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