Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
employee discount
Flexible Schedule
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Poshtel Hotels LLC is an innovative hospitality company committed to delivering a unique and affordable lodging experience with a social and personal comfort focus. Located near the iconic TD Garden in Boston's vibrant West End, Poshtel Hotels offers guests a novel accommodation concept centered around private pods that combine privacy with communal interactions. Each pod is thoughtfully designed with features such as complimentary privacy shades, secure luggage storage with combination locks, high-speed Wi-Fi, and individually adjustable lighting and power outlets tailored to accommodate all your electronic devices. This blend of modern convenience and cozy ambiance represents a modern approach to... Show More
Job Requirements
- Proven experience in hospitality management or hotel management
- excellent communication skills with proficiency in phone systems and etiquette
- strong customer service orientation with a focus on guest services
- ability to handle multilingual guests smoothly (bilingual or multilingual skills preferred)
- outstanding interpersonal skills for effective guest relations
Job Qualifications
- Proven experience in hospitality management or hotel management
- excellent communication skills with proficiency in phone systems and etiquette
- strong customer service orientation with a focus on guest services
- ability to handle multilingual guests smoothly (bilingual or multilingual skills preferred)
- outstanding interpersonal skills for effective guest relations
Job Duties
- Supervise and manage the daily operations of the front desk area
- efficiently handle guest check-ins and check-outs
- address guest inquiries, requests, and complaints in a professional manner
- recruit, train and supervise front desk staff to ensure high-quality service delivery
- maintain accurate records of room availability and guest accounts
- collaborate with other departments to meet guest needs effectively
- enforce hotel policies and procedures
- ensure the front desk area is clean, organized, and welcoming
- be responsible for your team showing up and covering shifts as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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