Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Our establishment is a distinguished full-service hotel committed to providing impeccable guest experiences and maintaining the highest standards of hospitality. Our operations are founded on excellence, professionalism, and dedication to customer satisfaction, making us a preferred destination for both business and leisure travelers. The hotel prides itself on a warm, welcoming environment supported by a highly skilled and motivated team, consistently delivering outstanding service across all departments. We emphasize teamwork, integrity, and continuous improvement to ensure that both guests and employees thrive within our dynamic setting.
The Front Office Manager plays a pivotal leadership role within our hotel, oversee... Show More
The Front Office Manager plays a pivotal leadership role within our hotel, oversee... Show More
Job Requirements
- Three years experience as guest service agent, supervisor or manager
- Management experience required
- Front office accounting experience
- Experience at properties of similar size and quality
- Proficiency in Microsoft applications
- Ability to work flexible schedules including weekends and holidays
- Ability to stand for long periods
- Excellent communication skills
- Strong time management and organizational skills
- Ability to de-escalate conflicts
- Basic mathematical skills
- Ability to use computer and telephone systems
- Must be adaptable and flexible
- Ability to work under pressure
Job Qualifications
- Three years experience as guest service agent, supervisor or manager preferably with a full service property
- Management experience
- Front office accounting experience
- Experience at properties of similar size and quality
- Proficiency in Microsoft applications
- Verifiable record improving guest service and satisfaction
- Clear, concise written and verbal communication skills
- Excellent service and communication skills
- Strong technical skills
- Excellent time management skills
- Strong organizational skills
- Computer and telephone skills
- Excellent listening skills
- Exceptional detail in follow-up
- Excellent safety and sanitation skills
- Creative problem solving skills
- Basic mathematical skills
- Strong attention to detail
- Ability to sell concepts and ideas to management, peers and employees
- Ability to present technical subjects clearly
- Demonstrated leadership by example
- Ability to inspire, train and develop people for promotion
- Ability to work independently and as part of a team
- Ability to multi-task in a high paced environment
- Ability to read, speak, write, and understand English
- Adaptability and flexibility to change
- Ability to work a flexible schedule including weekends and holidays
- Ability to remain calm and professional
- Ability to work under varying weather conditions
- Good judgment and quick decision making
Job Duties
- Responsible for the adherence and enforcement of all hotel policies and procedures
- Responsible for maintaining the highest levels of professionalism and decorum amongst all the staff
- Monitor inventory control and ordering procedures for front office and guest supplies
- Organize and execute all training of front desk agents
- Oversee front desk agent scheduling and requests
- Perform coaching and counseling of all front desk agents, night auditors and PBX operators as needed to enforce standards
- Create a comprehensive training program instilling a culture of service and follow through
- Act as a liaison between the front office and the reservations/sales team
- Troubleshoot and resolve guest issues
- Actively participate in cleanliness of all facilities
- Handle guest complaints or issues professionally
- Document and communicate associate challenges
- Complete daily MOD report to communicate guest opportunities and other information
- Assist with all aspects of front desk operations including check-in and check-out
- Maintain excellent relations with local, state, city and federal police agencies and fire marshals
- Review safety and security issues and implement corrective actions
- Know all emergency procedures
- Conduct property walk-throughs twice daily
- Assist in projects as directed by director of operations and general manager
- Coach associates to resolve and de-escalate conflicts
- Instill calm, organized approach in all situations
- Assist in welcoming and escorting VIP guests
- Act as manager on duty
- Assume responsibility and accountability
- Collaborate with housekeeping, engineering, catering and sales to ensure smooth group and event handling
- Stand for long periods of time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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