Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
Doubletree by Hilton in Deerfield Beach, Florida, is a distinguished hotel known for its exceptional hospitality and commitment to guest satisfaction. As part of the globally recognized Hilton brand, Doubletree offers a warm welcome and comfortable accommodations, catering to both business and leisure travelers. The hotel prides itself on delivering personalized service, modern amenities, and a welcoming atmosphere that makes every guest feel at home.
The Front Desk Manager position at Doubletree by Hilton is a pivotal role within the hotel's operations, directly influencing the guest experience and the efficiency of the front office. This full-time role entails oversee... Show More
The Front Desk Manager position at Doubletree by Hilton is a pivotal role within the hotel's operations, directly influencing the guest experience and the efficiency of the front office. This full-time role entails oversee... Show More
Job Requirements
- high school graduate or general education degree (GED)
- 2 years experience in rooms division management or equivalent
- computer skills required
- experience with hotel information systems
- strong communication skills
- ability to lead and mentor staff
- capacity to handle guest issues professionally
- knowledge of front office policies and procedures
Job Qualifications
- high school graduate or general education degree (GED)
- work equivalent plus 2 years of experience in rooms division management
- proficiency with hotel information systems
- basic computer skills
- familiarity with Microsoft Office preferred
- strong leadership and communication skills
- ability to train and motivate staff
- experience in guest service management
- knowledge of front office operations and policies
- ability to maintain a professional work environment
- skills in performance evaluation and staff development
Job Duties
- Leadership / mentoring role for hotel's front office employees
- maintain complete knowledge of all front office department policies/service procedures
- maintain complete knowledge of all hotel features, room types, rates, packages, promotions, arrivals, departures, and scheduled group activities
- complete daily walk-throughs of front office areas to ensure staffing, cleanliness, service quality, and organization
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor and handle guest comments
- monitor security of public areas of the hotel
- establish par levels for supplies and equipment
- monitor staffing effectiveness and provide training, development, discipline, and support
- oversee interviewing and selection of departmental positions for quality and motivation
- create and maintain a professional work environment
- administer performance evaluations for departmental employees
- anticipate guests and employees needs and respond promptly
- promote positive guest relations
- conduct pre-shift meetings to review daily business information
- facilitate departmental strategic planning meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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